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Cox Enterprises · 3 months ago

Onboarding Facilitator & Learning and Design Specialist

Indianapolis IN

Full-time

Hybrid

Mid Level

$60K/yr - $89K/yr

3+ years exp

Cox Automotive is a leading provider of on-site mobile maintenance and repair services, headquartered in Indianapolis, IN. They are seeking an Onboarding and Learning Design Specialist to facilitate Technician Orientation and create educational materials that enhance the learner experience, while ensuring the use of best practices in learning design and educational technologies.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in-person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up-to-speed quickly, maximize engagement, and increase team member retention

Serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications

Develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience

Creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate

Collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements

Designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes

Creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention

Selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes when designing instructional activities

Integrates technology tools and digital resources into instructional design to enhance learning experiences. Leverages our internal learning management system, authoring tools, multimedia software, and educational apps to deliver content, facilitate communication, and track progress

Develops assessment tools and evaluation methods to measure learner progress and assess the effectiveness of instructional materials and strategies. Designs summative assessments, analyzes assessment data, and uses feedback to refine instructional design and improve learner outcomes

Stays updated on facilitation trends and instructional design best practices through professional development activities such as workshops, conferences, webinars, and online courses. Networks with other professionals in the field to share knowledge and expertise

Collaborates with subject matter experts, Learning and Performance Solutions team members, and other stakeholders to design and deliver effective learning experiences. Communicates timelines, milestones, and updates to stakeholders and actively seeks feedback to ensure alignment with organizational objectives and learner needs

Other duties, as assigned

Qualification

Instructional DesignLearning TechnologiesFacilitationProject ManagementAdobe Creative SuiteMicrosoft Office SuiteLearning Management SystemServant LeadershipMechanical InclinationCommunication SkillsTeam Collaboration

Required

Minimum of three years of facilitation and instructional design experience with proficiency in Adobe (InDesign, Illustrator, Premiere Pro, Photoshop, Lightroom), Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint), OneDrive, Vyond, Articulate (Rise, Storyline), Canva, SmartSheet, Collosyan

Diverse portfolio of accomplishments using learning technologies; including instructor-led, web-based delivery, and personal devices (iPhone, iPad, tablet, laptop). Candidates will be expected to provide a portfolio of their instructional design work

Experience in the creation and maintenance of learning objects in a learning management system (LMS)

Excellent project management skills with the ability to manage multiple projects in varying stages of implementation while adhering to timelines, strict quality standards, and a strong attention to detail

Must have experience creating and owning a full start-to-finish training program

Candidate enjoys working in a high energy and fast paced group

Exceptional verbal and written communication skills, interpersonal skills, initiative, and the ability to work independently in a team environment

Obsessed about the learner experience

Possess a Servant Leadership mindset

Preferred

Bachelor's degree in Organizational Training and Development, Educational Technology, Instructional Design (ID), Business Administration, or related fields preferred

Common knowledge of the trucking industry; fleet maintenance or other transportation experience in automotive/trucking is preferrable

Mechanical inclination strongly preferred, either professional or enthusiast competency