Apply on Employer Site

Integer Holdings Corporation · 1 month ago

Customer Operations Specialist

Quakertown Pulse

Full-time

Onsite

Senior Level

5+ years exp

Integer Holdings Corporation is a company focused on creating a unifying culture through shared values. The Customer Operations Specialist role involves performing customer service activities for both internal and external customers, ensuring customer advocacy and collaboration with various departments to meet customer needs.

Health CareManufacturingMedicalMedical Device

Responsibilities

Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements

Champion the voice of the customer as appropriate within the site

Instill customer advocacy during interactions with peers and facility personnel

Represent Integer and the site’s needs to customers and Sales as appropriate during customer communications and issue resolution

Partner with Customers, Sales and Customer Service organizations to meet customer requirements and grow sales

Develop and foster customer relationships by working directly with Factory Direct customers and partnering with Sales and Customer Service for Strategic and Multi-Site customers

Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements

Ensure that all customer contractual obligations are implemented and maintained as required

Provide input for Quarterly Business Reviews and participate as required

Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast

Execute contract review for order entry process at the site level

Support intercompany quoting and order entry process between sites

Execute Customer Operations processes accurately and within established timeframes

Execute contract review for order entry process at the site level

Work with Site Planning and Operations to establish and communicate standard product lead times

Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests

Communicate and monitor plans for expedite requests and recovery plans to Sales, CSR’s, Customers and Operations as required to meet commitments

Execute quotation process for Repeat and Standard Products

Support Technical Solutions group for New Product quotations

Work together with Customer Operations team to achieve sales and key metric performance goals

Collaborate with Customer Operations team and facility personnel to deliver on key metrics including Order Acknowledgement Cycle Time and Quote Cycle Time

Work with the Customer Operations Team members to identify process improvement opportunities to better serve customers

Support and Participate in the lean manufacturing cultural change to drive out waste in manufacturing processes

Customer call point of contact for site level issue resolution

Prepare and arrange customer visits, business reviews, and audits at the manufacturing sites

Coordinate the finished good item configuration to ensure revision, price, and specifications are accurate

Performs other duties as required

Qualification

Customer serviceMedical Device experienceSales acumenOracleJDEResponsivenessMicrosoft OfficeEffective communicationTeamworkProblem solvingOrganizational skillsAdaptability

Required

Bachelor's degree in business or a related field

5+ years of experience in medical device or related field

Sales and service acumen

Ability to communicate effectively across the organization throughout all levels both verbally and written

Ability to work independently as well as within a team

Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment

Customer focused, highly organized and able to manage multiple tasks simultaneously

Extreme responsiveness and resilient

Good problem solving skills

Strong computer skills (Microsoft Office products)

Preferred

Medical Device Manufacturing experience preferred

Experience reading and understanding design drawings and specifications preferred

Experience with Oracle and/or JDE is a plus

Benefits

Medical, dental, vision, disability, life insurance, and adoption benefits

Parental leave is available after one year

Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance

Employees are immediately eligible to participate in the 401(k) plan with company matching contributions

We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off

Company

Integer Holdings Corporation

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets.

Founded in 2000

Wilmington, Massachusetts, USA

10001+ employees