FIFA World Cup 2026™ - Canada, Mexico and the United States · 2 hours ago
Supervisor, Transport Client Services Workforce, FIFA World Cup 2026
Miami, FL
Contract
Onsite
Mid, Senior Level
2+ years expFIFA World Cup 2026™ is a major international sporting event, and the Supervisor, Transport Client Services Workforce will play a crucial role in planning and delivering transport services for the event's workforce. The position involves coordinating various transport-related activities and ensuring compliance with service standards across multiple sites during the tournament.
Sports
Responsibilities
Coordination with FWC26’s bus and venue transport, public transport representatives and other key work streams in developing the transport services for the Workforce clients, in accordance with FWC26 Service Level Agreements
Coordination with FWC26’s arrivals and departures (A&D) team in developing and implementing the airport services for Workforce and other client groups as required in accordance with FWC26 SLA’s as above
Coordination with the FWC26 Workforce operational team to ensure the proper and complete planning of the client service levels. During the planning phase always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions
Coordination with the Manager, Transport Client Services Workforce in managing budgets associated with planning Workforce transport and A&D service levels
Support the development, writing and finalisation of the draft and final versions of the Principle Service Level Agreement (PSLA) and the Detailed Service Level Agreements (DSLA) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders
Ensure the integration of all Workforce transport and A&D services with all FWC26 functional areas including transport work streams to ensure that services are implemented and delivered at all sites and locations as per agreed SLAs
Planning and delivery of any transport desks relative to Workforce at official venues including the development of the transport desk operating plan and all policies and procedures
Training and briefing of all transport staff and volunteers working on Workforce transport services including the transport desks to ensure all staff are well prepared and informed for the tournament
Responsibilities related to the development of all Workforce information and communications both all tournament and pre-tournament events, plus any other key presentations/meetings
Planning and delivery of any transport services required for the Final Draw and other events that Workforce participate in prior to the FIFA World Cup 2026
Development of all policies and procedures, liaising with other involved functions and gaining final agreement and approvals relative to Workforce transport and A&D services
Work with the Manager, Transport Client Services Workforce to identify key risks related to Workforce transport, and A&D services and develop mitigation strategies
At tournament time, acting as the single point of contact for Workforce Operations for any issues relating to Workforce Transport and A&D services, and ensuring that any issues are addressed in an effective, timely and professional manner and escalation is carried out where necessary
Assist with the planning and operational delivery of Workforce transport and A&D services for all test events prior to the FWC World Cup 2026
Assist with other FWC26 client’s transport service planning as required during the planning phase
Support the Manager, Transport Client Services Workforce with other client services related tasks as required
Any other duties that may be required
Qualification
Required
Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position
Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.)
Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly
Experience working in multi-functional event organisations and in dynamic and fast paced environments
Experience of event transport planning including bus operations
Experience leading a team and proven project delivery experience
Experience and knowledge of Workforce transport requirements is an advantage
Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties
Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation
Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills
Excellent project management skills with an ability to prioritise tasks and co-ordinate activities
Detail orientated and solution focused
Excellent written English skills with relevant skills to produce quality, high-standard documents
Good knowledge of administration and management principles
Ability to prioritise client's needs, authority requirements and FIFA regulations
Highly collaborative and a team player
Ability to work well under pressure and adapt appropriately in a calm and professional manner
Flexibility when faced with ambiguity or constant change
Positive attitude, patience, and persistence
Inter-cultural competence and sensitivity
Displays the highest levels of integrity and commitment
Fluent in English (written and spoken)
Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Preferred
Spanish and/or French proficiency is a plus
Company
FIFA World Cup 2026™ - Canada, Mexico and the United States
The FIFA World Cup 26™ will be 23rd edition of the tournament - the first to feature 48 teams and three host countries: Canada, Mexico and the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emilio Casillas
Recruitment and Workforce Partner
Jurgen Mainka
Chief Tournament Officer México, FIFA World Cup 2026
Company data provided by crunchbase