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Metropolitan Transportation Authority · 19 hours ago

Senior Technical Specialist 3 (DSO)

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$129K/yr - $176K/yr

12+ years exp

The Metropolitan Transportation Authority is a key agency in New York's transportation sector. They are seeking a Senior Technical Specialist-3 to manage and administer the C&D project record management system, providing support and expert advice to various users. The role involves overseeing project integrity, training, and system security while collaborating with business units to address their needs.

Transportation/Trucking/Railroad

Responsibilities

Assist with aspects of Unifier administration and development, including the following:

Set up projects (Design-Bid-Build/Design-Build) and maintain the integrity of the projects during their full life cycle through completion

Archive projects after they have been completed. Maintain archive of projects completed in Unifier, and those completed in predecessor systems. Coordinate with MTA DT (Digital Twin) application

Deliver system training

Support and collaborate with the various BUs to ensure that their needs/issues are being addressed

Support data extracts and reporting required by management across C&D

Implement electronic project management technical requirements, processes and standards

Apply and maintain system security, user account creation/management to ensure that only authorized employees and consultants/contractors can access the system, granting authorized user rights based on the requirements of the positions and the business needs

Assist with various user issues submitted as tickets to the system helpdesk

Qualification

Unifier administrationConstruction industry experienceProject managementActive DirectoryMicrosoft DynamicsServiceNowBentley ProjectWiseTechnical supportTeam buildingCommunication skillsProblem-solvingFlexibility

Required

Bachelor of Science degree in an appropriate technical discipline or an equivalent subject

Must have a minimum of twelve (12) years of related experience

Must have a minimum of six (6) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization and/or with highly complex systems

Five years of relevant experience maintaining, administering, customizing, and supporting an electronic project records management system (Unifier or equivalent cloud based system)

Ability to provide both hands-on and remote technical support to all users

High level of professional integrity and work ethic with a dedication in providing high quality service

Excellence in presentation, facilitation and written communication skills

Demonstrated knowledge of applicable industry codes and standards

Excellent communication and interpersonal skills

Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal levels within the organization to drive project/program outcomes

Demonstrated ability to work in a high-profile, high-pressure environment effectively

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements

Must possess excellent team building, listening, problem-solving, and prioritization skills

An attitude and commitment to actively participating in our employee culture is a must

Able to multi-task and be flexible/adapt to rapidly changing project requirements/timelines

Preferred

Masters preferred

Experience In The Construction Industry Preferred

Basic working knowledge of Active Directory, Microsoft Dynamics and ServiceNow is a plus

Familiarity and experience with Bentley ProjectWise is a plus

Experience in large-scale technical issues for significant construction projects or projects with highly complex systems preferred

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees