SPS · 1 week ago
Client Service Supervisor
New York, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $75K/yr
5+ years expSPS is an award-winning employer of choice offering outsourcing solutions across the globe. The Client Service Supervisor will oversee on-site operations, ensuring high-quality service delivery and client satisfaction while managing a small team in New York City.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations
Serve as the main on-site client contact and handle escalations
Manage staff schedules, resources, and coverage for absences or emergencies
Track and report key performance metrics (KPIs/SLAs, P&L, budgets)
Lead staff development, coaching, and training; conduct performance reviews
Maintain a safe, professional, and organized work environment
Oversee vendors and coordinate special projects
Participate in client business reviews and support operational improvements
Qualification
Required
High School Diploma or equivalent
Must have 3+ years experience managing offices services, reprographics and light facilities
5+ years of experience in operational management or client services lead
Supervisory experience managing 5–10 staff members
Strong interpersonal, communication, and problem-solving skills
Proficient in MS Office and other business software
Client-focused with integrity and professional presence
Ability to manage multiple priorities and maintain confidentiality
Skilled in conflict resolution and staff performance management
Strong organizational skills and attention to detail
Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods
Manual dexterity for office equipment operation
Up to 25% local travel
Preferred
bachelor's degree
Law Firm Experience
Experience in office services, facilities, or law firm environments
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase