Sartorius · 2 days ago
Field Service Engineer - Remote /North Carolina
United States
Full-time
Remote
Mid Level
3+ years expSartorius is a global life science company that focuses on translating scientific discoveries into real-world medicine. The Field Service Engineer will be responsible for delivering exceptional customer service, providing support for Bioprocess products, and acting as a liaison between North America customers and the company regarding service and support.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Service company equipment for customers, including installations, preventative maintenance, repairs and training
Generate service revenue for the company by proactively selling service contracts to customers
Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate
Provide excellent customer service at every step
Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management
Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed
Manage communications effectively and timely
Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments
Properly manage company parts, equipment and tools
Keep an accurate inventory and care properly for equipment and tools
Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
Equipment Selection: Determining the kind of tools and equipment needed to do a job
Installation: Installing equipment, machines, wiring, or programs to meet specifications
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly
Operation and Control: Controlling operations of equipment or systems
Operations Analysis: Analyzing needs and product requirements to create a design
Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Repairing: Repairing machines or systems using the needed tools
Technology: Design Generating or adapting equipment and technology to serve user needs
Troubleshooting: Determining causes of operating errors and deciding what to do about it
Perform other related duties as required
Qualification
Required
Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training
Minimum 3 years of Field Service experience (preferably in the Biopharmaceutical industry)
Good working knowledge of ISO 9001 accreditation requirements as well as GMP/GDP
A willingness to travel up to 85% locally and within the region performing Field Service activities
Proficiency with MS Office software, including Outlook, Word and Excel
Valid Driver's License and Passport
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Company
Sartorius
Sartorius helps its customers to develop and manufacture biotech medicines reliably, quickly, and economically. It is a sub-organization of Sartorius.
10001+ employees
H1B Sponsorship
Sartorius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (27)
2023 (14)
2022 (21)
2021 (24)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$3.21B2023-09-07Post Ipo Debt· $3.21B
1990-07-10IPO
Leadership Team
Joachim Kreuzburg
Chairman of the Executive Board | CEO
Florian Funck
CFO
Recent News
Company data provided by crunchbase