Morgan Stanley · 4 hours ago
Global Client Experience, Vice President
Boston, MA
Full-time
Onsite
Mid, Senior Level
$150K/yr - $175K/yr
7+ years expMorgan Stanley Investment Management is a leading investment firm managing $1.7 trillion in assets. They are seeking a Vice President to lead strategic initiatives aimed at enhancing client experience, driving innovation, and ensuring execution excellence across the organization.
Asset ManagementFinanceFinancial ServicesLending
Responsibilities
Lead and oversee complex, cross-functional programs that support the firm’s global client experience strategy, ensuring alignment with organizational goals and timely execution
Serve as a driver of process improvement and delivery discipline, maintaining focus on quality, consistency, and seamless execution across teams
Develop and own executive dashboards and performance reports that provide visibility into program health, progress, risks, and outcomes
Partner with senior management to lead executive steering committees and integrated workstreams, facilitating effective governance and decision-making
Act as a leader of transformational initiatives, driving innovation and continuous improvement across client engagement and servicing functions
Build and maintain strategic internal relationships across functions and geographies to strengthen collaboration and communication
Proactively identify and resolve bottlenecks, ensuring consistent program delivery and alignment with strategic objectives
Provide regular, data-driven updates and recommendations to leadership and stakeholders
Lead and mentor direct reports, fostering a high-performance culture and supporting professional development
Qualification
Required
Bachelor's degree required; advanced degree preferred
7–10 years of experience working with transformational initiatives, preferably within a complex, global organization
Demonstrated ability to influence and engage senior executives and lead through collaboration in a matrixed environment
Proven experience in program management, process optimization, and operational excellence
Strong data-driven mindset, with the ability to design, build, and interpret dashboards to support business insights and decision-making
Exceptional communication, presentation, and stakeholder management skills, with a strong executive presence
Advanced proficiency in Microsoft Office suite; experience with analytics or visualization tools such as Tableau or Power BI preferred
Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment
Preferred
Experience in financial services, especially in Institutional client service, relationship management, or client experience roles, is desirable
Benefits
Some of the most attractive and comprehensive employee benefits and perks in the industry
Company
Morgan Stanley
Morgan Stanley is a financial services company that offers securities, asset management, and credit services.
10001+ employees
H1B Sponsorship
Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (222)
2024 (195)
2023 (173)
2022 (153)
2021 (165)
2020 (173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-05IPO
Leadership Team
James Gorman
Chairman and CEO
Ted Pick
Chief Executive Officer (CEO)
Recent News
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