Vynca ยท 1 month ago
Director of Account Management
United States
Full-time
Remote
Director/Executive
$120K/yr - $140K/yr
7+ years expVynca is dedicated to transforming care for individuals with complex needs, fostering a community committed to excellence and compassion. The Director of Account Management will lead a team to manage strategic partnerships with healthcare plans, ensuring satisfaction and growth through strong relationship-building and operational excellence.
Hospital & Health Care
Responsibilities
Build and maintain strong, long-lasting relationships with our partners as the primary point of contact, including health insurance providers, managed care organizations, health systems, and other key stakeholders, ensuring that client expectations are met and exceeded
Understand the unique needs of each partner and work proactively to address challenges and identify growth opportunities
Lead and mentor a team of account managers, ensuring they are equipped with the tools and support needed to manage client relationships effectively
Drive initiatives to strengthen existing partnerships and enhance customer loyalty
Oversee contract renewals, expansion opportunities, and upselling of services to ensure sustainable growth and retention of clients
Lead strategic discussions around new products or services to improve the client experience and satisfaction
Monitor and manage account health metrics, including client satisfaction, retention, and issue resolution
Collaborate with internal teams (e.g., sales, marketing, and clinical operations) to ensure seamless delivery of services to healthcare partners
Track and analyze account performance data, identifying trends, risks, and opportunities for improvement
Prepare and present regular reports for executive leadership on account performance, key initiatives, and any client-related issues
Ensure that all interactions with healthcare plans are compliant with industry regulations, including HIPAA and other healthcare-specific standards
Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business
Qualification
Required
Bachelor's degree in healthcare administration, Business Administration, or related field, preferred
Minimum of 7 years of experience in account management, client relations, or partnership management, with at least 5 years in a leadership role within the healthcare industry
Strong understanding of healthcare plans, payer models, and the healthcare industry ecosystem
Proven ability to manage and lead a team, with at least 3 years of previous people management experience
Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels of an organization
Demonstrated success in managing large, complex client portfolios and achieving high levels of customer satisfaction and retention
Knowledge of healthcare compliance regulations and industry standards, including HIPAA and others relevant to healthcare partnerships
Preferred
PMP or similar project management certification is a plus
Experience working with Salesforce, HubSpot, or similar CRM systems and reporting tools to track client data and performance metrics
Company
Vynca
Vynca is a health technology and services company transforming care for people living with serious illness and complex needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Van Wert, MD
Chief Medical Officer and Co-Founder
Amanda Hariton
Director, Partner Solutions
Recent News
Google Patent
2024-04-13
2024-01-21
Becker's Hospital Review
2023-12-20
Company data provided by crunchbase