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Holland & Sherry Interiors · 9 hours ago

Client Services Representative

Owings Mills, MD

Full-time

Onsite

Entry, Mid Level

$23/hr - $26/hr

2+ years exp

Holland & Sherry Interiors is a growing company specializing in high-quality textiles and interior design solutions. They are seeking a Client Services Representative who will provide exceptional customer service throughout the ordering process and collaborate with the sales team to meet client needs.

FashionRetail

Responsibilities

Provides a thoughtful customer service experience to clients throughout the ordering process via email and phone

Generates quotes, perform stock checks, place orders, and advise tracking

Collaborates with the sales team and other departments to ensure client’s needs are met and their overall experience exceeds expectations

Reviews sales reports regularly to monitor the timely completion of client’s orders

Manages client’s expectations and provide solutions while adhering to our company’s policies and procedures

Provides administrative support to the team in the office

Qualification

Customer service experienceMicrosoft Office proficiencyPolished phone etiquetteVerbal communication skillsWritten communication skillsEagerness to learnPunctualityInterior Design knowledgeOrganizational skillsAttention to detailTeam collaboration

Required

In order to be considered, you must attach a cover letter

Associate's Degree or equivalent job experience

2-3 years experience in a customer service role and/or office setting

Polished phone and email etiquette

Proven experience learning a wide array of software programs

High proficiency in the Microsoft Office suite (including Excel, Outlook, and Word) with an inclination to learn CRM systems specific to Holland & Sherry

Excellent verbal and written communication skills

Demonstrated ability to be organized, punctual, and personable while working in a fast-paced/deadline driven environment

Eagerness to learn and excellent attention to detail

Preferred

Interior Design industry background is helpful but not required

Benefits

PTO

Medical

Dental

Vision insurance

Short- & long-term disability

401(k) with match

Stock

Company

Holland & Sherry Interiors

From our inception in 1836, when Stephen Holland and Frederick Sherry began as woolen merchants in London’s Golden Square, Holland & Sherry has specialized in the finest textiles for the apparel industry.

Founded in 1836

London, England, GBR

51-200 employees