Linde Gas & Equipment · 4 hours ago
Customer Solutions Specialist
Cahokia, IL
Full-time
Onsite
Entry, Mid Level
$18.57/hr - $27.24/hr
2+ years expLinde Gas & Equipment Inc. is seeking a dependable Customer Solutions Specialist to join their team. The role involves performing customer service activities in a call center environment to enhance the overall customer experience by handling inquiries and resolving issues.
IndustrialOil and GasService Industry
Responsibilities
Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues
Processes sales orders and order changes and confirms shipment/delivery dates and cancellations
Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
Uses business software systems to retrieve customer information, verify inventory levels and process orders
Verifies customer credit status and completes necessary paperwork to issue credits or debits
Provides quotes and assistance to sales force and management within set parameters
Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines
Provides customers with informational materials such as sales brochures, marketing flyers, etc
Responsible for phone inquiries for service calls and part orders
Builds and maintains effective working relationships with all internal Linde customers
Performs at a high level to meet call center performance metrics
Outsources products and goods from internal and external locations
Other duties as assigned
Qualification
Required
High School Diploma required
Minimum of 2 – 4 years of customer service or in store sales experience required
Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
Hands on experience in Specialty Gas/Hydrocarbon industries, required
Strong computer skills, including Microsoft applications and Lotus Notes
Excellent verbal and written communications skills
Proficiency in computer systems and computers applications
Strong verbal and written communication skills
Demonstrated ability to work independently and be self-motivated
Ability to work flexible hours
Preferred
College or equivalent experience
Benefits
Competitive pay
Comprehensive benefit plan (medical, dental, vision and more)
401(k) Retirement Savings Plan
Paid time off (vacation, holidays, PTO)
Employee Discount Programs
Career growth opportunities
Company
Linde Gas & Equipment
At Linde Gas & Equipment, Inc., we are a trusted provider of industrial gases, applications, products, and services that support welding, cutting, healthcare, and other critical processes.
5001-10000 employees
H1B Sponsorship
Linde Gas & Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (11)
2022 (36)
2021 (28)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase