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Oracle · 1 month ago

M&D Customer Solutions Analyst Intern - OVIP

United States

Internship

Remote

Intern

3+ years exp

Oracle is a leading technology company that offers a robust internship program for transitioning military veterans and active-duty military spouses. The M&D Customer Solutions Analyst Intern will provide world-class customer service for Oracle’s online venues, supporting customer inquiries and ensuring quality service through various communication channels.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse

Use Oracle applications to research customer inquiries and determine customer entitlement to products and services

Provision license keys and passwords that activate or enable access to Oracle products

Work cross functionally with company stake holders to develop procedures in support of evolving business needs

Create and maintain process documentation and publish to content management systems

Analyze trends and process performance through data collection and metrics

Identify, evaluate, and report issues to management that impact the quality of outputs

Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives

Qualification

Customer serviceOracle applicationsProcess documentationData analysisQuality managementCross-functional collaborationCommunication skillsProblem-solving