CPM · 2 hours ago
Inside Sales Representative
Harlan, IA
Full-time
Onsite
New Grad, Entry LevelCPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies. The Inside Sales Representative will handle inbound customer calls, coordinate orders, manage warranty inquiries, and assist with quotations, ensuring a seamless customer experience.
AgricultureIndustrial AutomationSustainability
Responsibilities
Receive inbound phone calls from customers
Customer calls to place order
Customer returning goods previously sent
Customer calls to request warranty consideration
Customer calls to check shipments and delivery of existing orders
Customer complaints
Coordinate orders
Order entry of customer placed orders into computer system
Reviewing customer files and previously placed orders to validate new orders
Validate specifications of orders to our manufacturing requirements
Return Good Authorizations (RGA)
Write return goods authorization for returning product from the field
This may include warranty items, incorrect shipments or returns for credit
Warranty of Products:
Give initial consideration of warranty from customer inquiry or complaint
Write RGA
Direct warranty consideration to Engineering department for analysis
Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
Coordinate sales from outside salespeople
Includes order entry from assigned territory
Coordinate orders and quotes from outside sales
Quotations
Gather information and specifications from prospective customers to write a quotation
Gather the information and pricing necessary to facilitate a proper and accurate quotation
Outbound calls
As time allows, calls will be made into assigned territory to solicit new customers
Return calls to customer inquiries
Calls to solicit freight quotations
Qualification
Required
Experience in customer service or sales support
Strong communication skills, both verbal and written
Ability to handle multiple tasks and prioritize effectively
Proficiency in using computer systems for order entry and management
Attention to detail in reviewing customer orders and specifications
Ability to work collaboratively with outside salespeople and engineering departments
Experience in handling customer complaints and warranty considerations
Benefits
Paid holidays and vacations
401k
Medical/dental insurance
Tuition assistance
Company
CPM
From the food you eat to the fuels you require, CPM plays an important role in building a more efficient and sustainable world.
Founded in 1883
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$400MKey Investors
Koch Equity Development
2024-01-23Private Equity· $400M
2018-11-16Acquired
Leadership Team
David Webster
Chief Executive Officer
Michael W. Bean
Chief Operating Officer - Process Solutions Group
Company data provided by crunchbase