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NetSuite · 1 month ago

DRC Customer Success Intern - OVIP

Colorado Springs, CO, United States

Internship

Hybrid

Intern

3+ years exp

NetSuite, a part of Oracle, is offering a Customer Success Internship through the Oracle Veteran Internship Program (OVIP) aimed at supporting military veterans and their spouses. The role involves providing customer support, managing renewals, and collaborating with corporate leadership to ensure successful transitions into the corporate sector.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Answering inbound customer calls and emails as it pertains to their support renewals

Following up on a subset of renewals in varying sized and customers in an assigned manner

Educating customers on business practices and any associated contractual implications

Ensuring customer awareness and understanding of applicable elements of the Support Portfolio

Managing exceptions for customers with issues that may delay or inhibit renewals

Identifying and transferring leads to sales reps for new opportunities

Accurately forecasting business targets and opportunities in assigned accounts

Providing excellent customer service skills answering phones and emails

Working independently within defined policies and procedures

Demonstrating strong attention to detail, organizational skills, and analytical skills

Qualification

Customer service skillsProblem-solving skillsMicrosoft OfficeAnalytical skillsOrganizational skillsLeadership skillsAttention to detailCommunication skills