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Saronic Technologies · 11 hours ago

IT Specialist

Franklin, LA

Full-time

Onsite

Mid Level

3+ years exp

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. The IT Service Desk Specialist will provide critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across operations.

Artificial Intelligence (AI)ManufacturingMarine TechnologyMilitarySecurity

No H1B

U.S. Citizen Only

Responsibilities

Provide IT support for hardware, software, and network issues—including desktops, laptops, servers, printers, and mobile devices—across corporate and manufacturing environments

Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.)

Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication

Assist with setup and maintenance of network configurations—routers, switches, firewalls, and VPNs—within both office and production areas

Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance

Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace)

Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding)

Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments

Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency

Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies

Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent)

Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability

Qualification

IT support experienceActive DirectoryCloud-based servicesNetworking knowledgeTroubleshooting skillsManufacturing IT systemsHelpdesk systemsCustomer service skillsIT certificationsCommunication skills

Required

Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)

3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment

Strong troubleshooting skills across hardware, operating systems (Windows, macOS, Linux), and network components

Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles

Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools

Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs)

Experience using helpdesk/ticketing systems and asset management platforms

Excellent communication and customer service skills; able to translate technical details into accessible explanations

Preferred

IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Retirement Plan: 401(k) plan

Stock Options: Equity options to give employees a stake in the company’s success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Company

Saronic Technologies

Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform.

Founded in 2022

Austin, Texas, USA

1001-5000 employees