Hankook Tire America Corp. · 1 day ago
Warranty Support Administrator (Bilingual)
Nashville, TN
Full-time
Onsite
Entry Level
2+ years expHankook Tire & Technology is a global leader in high-performance tire manufacturing, and they are seeking a Warranty Support Administrator. This role is responsible for interacting with customers regarding product inquiries and warranty claims, while ensuring excellent customer service and data management.
Automotive
Responsibilities
Receives and answers simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call information
Process customer’s complaints, providing the appropriate resolutions for each case, logging notes for any case
Researches and obtains resolution of a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notes
Input and research claim data in SAP
Any other duties/responsibilities as assigned
Qualification
Required
High School diploma required
Customer service experience (2+ years)
Strong oral and written communication ability
Must be able to work in a result-oriented, fast-paced environment as part of team
Preferred
Intermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)
Typing at 40+ words per minute preferred
Some tire/automotive industry experience preferred
Call center experience preferred
Benefits
Competitive health coverage
401(k) with match
Paid time off
Ten paid holidays per year
Employee discounts on tires
Company
Hankook Tire America Corp.
Hankook Tire's goal is to ensure value for every customer in every Hankook product.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Rob Williams
President & CEO - Hankook Tire North America
Company data provided by crunchbase