M&D Customer Solutions Analyst Intern - OVIP jobs in United States
cer-icon
Apply on Employer Site
company-logo

NetSuite · 1 month ago

M&D Customer Solutions Analyst Intern - OVIP

positionUnited States
timeInternship
remoteRemote
seniorityIntern
date3+ years exp

NetSuite is part of Oracle and is committed to the development and professional growth of veterans and military spouses through their internship program. The M&D Customer Solutions Analyst Intern will provide exceptional customer service and support while engaging in hands-on job-skill training and experience in various fields, focusing on delivering high-quality service to Oracle’s online venues.

Cloud ComputingComputerCRMiOSSaaSSoftware
badNo H1Bnote

Responsibilities

Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse
Use Oracle applications to research customer inquiries and determine customer entitlement to products and services
Provision license keys and passwords that activate or enable access to Oracle products
Work cross functionally with company stake holders to develop procedures in support of evolving business needs
Create and maintain process documentation and publish to content management systems
Analyze trends and process performance through data collection and metrics
Identify, evaluate, and report issues to management that impact the quality of outputs
Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives

Qualification

Customer serviceOracle applicationsProcess documentationData analysisContinuous improvementISO-certified quality managementCross-functional collaborationCommunication skillsProblem-solving

Required

3 to 5+ years of experience
Applicants are required to read, write, and speak English
Provide world class customer service for Oracle's online venues using phone, email, chat, and co-browse
Use Oracle applications to research customer inquiries and determine customer entitlement to products and services
Provision license keys and passwords that activate or enable access to Oracle products
Work cross functionally with company stakeholders to develop procedures in support of evolving business needs
Create and maintain process documentation and publish to content management systems
Analyze trends and process performance through data collection and metrics
Identify, evaluate, and report issues to management that impact the quality of outputs
Manage customer feedback through department's ISO-certified quality management system and contribute to continuous improvement initiatives

Preferred

US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience

Benefits

Paid internship program

Company

NetSuite

twittertwittertwitter
Glassdoor3.9
company-logo
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

leader-logo
Brian Chess
SVP Technology and AI
linkedin
E
Eli Johnson
Vice President, Global Sales Productivity
linkedin

Recent News

PR Newswire
2025's Top Accounting Solutions Ranked by Info-Tech Research Group for Financial Insight and Operational Efficiency
2026-01-07
crnasia.com
Sinch eyes APAC growth opportunity
2025-11-27
The Motley Fool
10 Years Later: 5 Lesser-Known Rule Breakers
2025-11-18
Company data provided by crunchbase