Qualtrics · 1 week ago
Director of Product Operations
Seattle, WA
Full-time
Hybrid
Director/Executive
$273K/yr - $456K/yr
10+ years expQualtrics is a leader in Experience Management, serving over 18K clients globally. The Director of Product Operations will enhance product operations infrastructure and tools, ensuring product teams can deliver high-quality products efficiently.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Own and run the product development lifecycle across discovery, prioritization, planning, and execution and release. As the program owner, directly influence the evolution of this process as part of broader transformation efforts
Facilitate the ongoing upleveling of the product management roles by core processes and artifacts, workflow efficiency, and driving adoption of new ways of working
Support product managers with program management best practices for the highest-priority initiatives
Create lightweight, agile execution frameworks that improve predictability and delivery quality
Partner with Engineering Operations to define actionable scrum-level reporting and progress visibility
Provide clear, data-driven visibility into roadmap progress, risks, and product portfolio health
Lead key customer programs: Customer Advisory Boards (CABs), Product Preview Programs, and Product Experience Programs
Recruit participants, structure feedback flows, and ensure insights directly influence roadmap and prioritization
Maintain consistent, scalable, and high-quality customer engagement mechanisms
Facilitate communication across Product, Engineering, UX, DevOps, Security, and Customer Success
Own the product metrics framework (velocity, predictability, adoption, quality, customer outcomes)
Partner with data science & analytics and finance teams to generate actionable insights and improve execution
Deliver crisp, executive-ready reporting on product portfolio health and team performance trends
Qualification
Required
10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company
Strong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.)
Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams
Strong analytical skills, with experience using data to drive decisions and improve processes
Excellent communication skills, with the ability to influence and align cross-functional teams
Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail
Strong project management skills with an emphasis on driving results and meeting deadlines
Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights
Familiarity with Qualtrics' products and platform is a plus, or a deep understanding of customer experience and employee experience management
Experience scaling product operations in a high-growth, global organization
Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems
Benefits
Personalized Career Action Planning
$1800 USD Experience bonus to be used for an “Experience” of your choosing
Competitive salary, performance bonuses, generous savings fund match.
Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase