ServiceNow · 3 weeks ago
Sr. Business Process Consultant, Risk & Resilience Expert Services
Addison, TX
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Sr. Business Process Consultant, Risk & Resilience will consult with customers to guide them in transitioning business requirements to configuration requirements of the ServiceNow Risk & Resilience products, ultimately driving customer satisfaction and business outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Be the domain and process expert in configuring and implementing the Risk & Resilience product portfolio using ServiceNow’s leading practices focused on configuration vs. customization
Consult with organizations to drive Risk & Resilience-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities in their efforts to improve their Risk & Resilience processes
Lead customer design workshops focused on ServiceNow Risk & Resilience solution functionality
Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guiding customers in completing required documentation, such as business requirement workbooks for functional aspects of the solution
Drafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Guides and advocates for the customer’s needs throughout the engagement
Perform internal unit testing of the developed solution during the development stage of the engagement, in partnership with Technical Consultants
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on business process and domain
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Lead pre-sales activities for specific Risk & Resilience engagement opportunities to define the engagement scope, effort, roles, and duration
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 30% travel annually, driven by customer needs and internal meetings
Qualification
Required
Current active ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist in Risk and Compliance (CIS-RC)
At least 5 years of Risk & Resilience (GRC, BCM, TPRM, etc.) consulting and/or practitioner experience for complex, global organizations
At least 3 years of ServiceNow Integrated Risk Management (IRM) implementation experience
Understanding of industry regulations, compliance frameworks, risk frameworks, and leading risk, compliance, and resilience standards
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving business process problems
Proven experience in defining and deploying future-state Risk & Resilience processes and in identifying solutions from a people, process, and technology perspective, with a focused prowess on the implementation of technology
Strong understanding of other competitive Risk & Resilience tools and technology
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint)
Experience in analyzing and recommending Risk & Resilience strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, open-mindedness, and ability to deal with cultural diversity
Proven team player and team builder
Benefits
Competitive compensation
Generous benefits
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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