Southwest Autism Research & Resource Center · 1 month ago
IT Desktop Support Specialist
Phoenix, AZ
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expSouthwest Autism Research & Resource Center is an internationally recognized nonprofit dedicated to supporting individuals with autism and their families. The IT Desktop Support Specialist is responsible for providing technical assistance and support, ensuring a high-performing and secure technology environment, while also focusing on customer service and communication skills.
Health CareMedicalNon Profit
Responsibilities
Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments
Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear)
Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols
Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications
Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols
Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff
Skill in utilizing a ticketing system to accurately log, prioritize, track, and resolve IT support requests
Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference
Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members
Qualification
Required
Associates Degree from an accredited college or technical institution
Minimum of 2 years IT experience
Experience working with Windows 10 and Microsoft 365
Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments
Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear)
Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols
Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications
Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols
Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff
Skill in utilizing a ticketing system to accurately log, prioritize, track, and resolve IT support requests
Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference
Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members
Preferred
CompTIA A+ certification preferred
Salesforce knowledge preferred
Experience within a medically related organization
Benefits
8 paid holidays per year
Up to 16 days per year Paid Time off
Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)
Professional development annual benefit of $1000
401(k) with 50% company match up to 6%
Company
Southwest Autism Research & Resource Center
Southwest Autism Research & Resource Center provides autism research, education, and evidence-based treatment services.
201-500 employees
H1B Sponsorship
Southwest Autism Research & Resource Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
Desert Financial Credit Union
2025-12-04Grant· $0.01M
2024-08-20Grant· $0.01M
Leadership Team
Daniel Openden
President and CEO
Maureen Jorden
Chief Development Officer
Recent News
Seattle TechFlash
2025-04-24
Company data provided by crunchbase