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MUSC Health · 1 week ago

Deputy CIO, Operations & Service Delivery - Information Solutions

Charleston, SC

Full-time

Onsite

Director/Executive

10+ years exp

MUSC Health is a large academic health system seeking a Deputy CIO for Operations & Service Delivery. This role will lead the operational strategy and service delivery for Information Systems, ensuring alignment with clinical and business priorities while driving operational excellence and team performance.

Health CareHospitalMedical

Responsibilities

Lead IS Operational Strategy – Drive the design and execution of IS operations and service delivery to achieve measurable improvements in performance, efficiency, and strategic alignment with health system goals

Redesign IS Service Management Framework – Lead service rationalization, intake and demand management, and capacity planning to optimize delivery performance, strengthen accountability, and achieve measurable improvements in service quality, efficiency, and responsiveness across the IS organization

Partner with Enterprise PMO (EPMO) to manage project execution for Intake, Demand and Capacity Management

Establish and Manage the IS Value Management Framework – Implement a comprehensive financial and operational reporting model covering labor, cost, performance, and user experience, ensuring transparent visibility into total cost of ownership (TCO) and return on investment (ROI) through regular business reviews, enabling informed technology investment decisions

Optimize IS Portfolio and Governance – Define and implement standards and operational playbooks in partnership with the EPMO for strategic initiatives, portfolio execution, and enterprise governance practices, ensuring alignment with organizational priorities, clear accountability, and delivery of measurable business outcomes

Oversee Core IS Functions – Provide executive leadership for Performance Management, Change Management, Budget & Finance, Enterprise Training, and IS Marketing & Communications, ensuring operational excellence, alignment with enterprise priorities, and delivery of measurable outcomes that advance the health system’s mission

Drive Operational Efficiencies and Transformation – Identify and execute opportunities to streamline services, including application rationalization and workforce optimization, ensuring talent management and retention strategies support future-state capabilities and deliver measurable gains in efficiency, agility, and organizational readiness

Stakeholder Engagement and Collaboration – Serve as the IS point of contact for key strategic projects and manage relationships with regional health network partners to ensure alignment on priorities, transparent communication, and delivery of measurable value to all parties

Ensure Business Continuity and Clinical Integration – Partner with clinical and business leaders to safeguard EHR integrity, ensure system reliability, and maintain robust downtime procedures for all systems, building sustainable operational resilience that supports uninterrupted care delivery and business operations

Qualification

Healthcare IT operationsStrategic leadershipService delivery managementValue management frameworksBudget oversightPerformance measurementChange managementProject managementITIL certificationPMP certificationStakeholder engagementTeam buildingCross-functional collaborationCommunication skillsNegotiation skills

Required

Master's degree in business administration, Healthcare Administration, Information Technology, or related field

Minimum of 10 years of progressive leadership experience in healthcare IT, with significant exposure to academic medical centers or large, multi-entity health systems

Proven success leading IT operations, service delivery, and governance in a complex, multi-site health system

Strong track record in workforce leadership, talent development, and customer service excellence, with documented improvements in KPIs and service outcomes

Proven ability to develop and execute value management frameworks that demonstrate ROI and total cost of ownership (TCO) transparency

Demonstrated experience in project/program management, budget oversight, and performance measurement

Experience driving technology-enabled transformation and operational change in alignment with clinical, academic, and business strategies

Preferred

Experience as a CIO, IT COO, or equivalent senior technology executive in a small/medium size healthcare environment

ITIL certification is strongly preferred

PMP certification preferred

Strong executive presence with exceptional communication, negotiation, and stakeholder engagement skills

History of building high-performing, cross-functional teams in matrixed organizations

Background in leading large-scale EMR (Epi) implementations, optimizations, or transitions

Willingness to relocate to the Charleston, SC area

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees