Washington University in St. Louis · 1 month ago
Patient Billing/Services Representative III - Ophthalmology
St Louis, MO
Full-time
Onsite
Mid Level
$20.57/hr - $30.84/hr
4+ years expWashington University in St. Louis is seeking a Patient Billing/Services Representative III in Ophthalmology. This role serves as the lead for Patient Billing/Services Representatives, coordinating office functions and ensuring quality care while acting as a liaison between patients and healthcare professionals.
E-LearningEBooksEducationHigher Education
Responsibilities
Monitors the performance of the staff areas to ensure quality care and compliance with practice standards
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed
Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager
Assists in coordination of staff vacations, schedules and coverage
Assists with staff timesheets and distribution of accruals
Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management
Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed
Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards
Complies with OSHA, state and federal regulatory sources/standards
Acts as backup for staff during peak times, vacations, illnesses
Prepares custom reports as directed by management
Participates in quality improvement activities to ensure appropriate clinical outcomes
Incorporates the Fish Philosophy and Principles into daily job activities
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification must be obtained within one month of hire date
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)
Communication
Computer Literacy
Confidential Data Handling
Data Entry
Decision Making
Epic EHR
Fast-Paced Environments
Interpersonal Communication
Managed Care
Medical Terminology
Multitasking
Office Equipment
Organizing
Patient Confidentiality
Scheduling
Stress Management
Telephone Communications
Working Independently
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University in St. Louis
Washington University’s mission is to discover and disseminate knowledge, and protect the freedom of inquiry through research and teaching.
10001+ employees
H1B Sponsorship
Washington University in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (39)
2022 (17)
2021 (7)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$24.6MKey Investors
National Institute of Allergy and Infectious DiseasesAmerican Academy of Orthopaedic SurgeonsJim McKelvey
2024-09-13Grant
2023-12-01Grant· $0M
2019-01-31Grant
Leadership Team
Jessie Minton
Vice Chancellor for Technology and Chief Information Officer
Keisha Mabry
Entrepreneur in Residence
Recent News
2026-01-16
bloomberglaw.com
2025-10-25
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