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Pacific Quest · 1 month ago

Overnight Program Guide

Hilo, Hawaii

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Pacific Quest is a leader in integrative, nature-based residential treatment for adolescents and young adults. The Overnight Program Guide is responsible for ensuring resident safety and providing support in a structured, experiential environment. This role includes various responsibilities such as monitoring residents, maintaining safety protocols, and assisting with administrative tasks.

FitnessHealth CareMedical

Responsibilities

Keep watch over residents at rest and during awake hours as assigned and directed by Resident Supervisors or Program Directors

Ensure all safety policies, protocols, and watches are adhered to

Maintain resident confidentiality

Ensure all work locations and common areas are clean and organized

Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)

Accurate documentation of all incidents involving residents and guides

Maintain consistent communication with Supervisors regarding resident activities

Drive company vehicles in emergency situations / evacuations, and for transports

Must have flexibility and be available to report to work during various work shifts, and at alternate worksites

Provide de-escalation techniques, regulating techniques and enforce boundaries with residents

Facilitate Red Alerts when / if the need arises, and participate in alert and evac drills

Fill in as needed for logistical and program needs, which could include working in other capacities as needed and assigned

Participate in the review process at the 90-day and 1-year marks

Support programming and logistical needs as assigned. This may include: housekeeping duties; food preparation support; resident supervision and activities during waking hours

Immediately notify supervisor in the event of a crisis

Assisting late-night arriving residents with nighttime hygiene and pre-bedtime routines

Remain alert, awake, and quiet through the overnight hours while assessing resident safety fronting the bunks; 15 minute bed checks once clients are asleep

Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties

Routinely scheduled security checks throughout facilities

Must attend monthly staff meetings and mandatory trainings

Additional duties as assigned

Qualification

CPR/First Aid certificationCPI-Nonviolent Crisis InterventionAt-risk populationsCommunication skillsTeam playerWork independently

Required

Good written and verbal communication skills

Ability to work safely and alertly during work hours

Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position

Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training

Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)

Must remain current on annual training requirements; participation in training during daytime hours as required

Ability to work independently and unsupervised

Ability to maintain an appropriate and safe work environment and work in a constant state of alertness

Must demonstrate alignment with Pacific Quest Core Values: (1) Professionalism, (2) Health, (3) Connection, and (4) Resilience

Able to lean into challenges and give 100% while at work

Minimum age of 21 years in order to meet the Company auto insurance requirements

Must pass prehire and ongoing background checks and drug screen clearance

Pre-employment and ongoing physical and TB clearance required

12-hour shifts, typically 7p-7a

Physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly

Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain

Additional physical requirements may include, frequent lifting and or moving up to 50 pounds

Team members may be on their feet for various amounts of time during the course of their 12 hour shift

Emergencies may require sprinting and energy intensive movements to ensure resident safety