University of Rochester · 1 month ago
Practice Manager I
Rochester, New York Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$25.79/hr - $33.52/hr
2+ years expThe University of Rochester is committed to fostering an inclusive community and is seeking a Practice Manager I. This role is responsible for managing an ambulatory practice, promoting operational efficiency, high-quality patient experience, and strong financial performance while directing non-clinical staff.
Health CareMedicalUniversities
Responsibilities
Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures
Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary
Establishes and maintains efficient and responsive patient flow system
Schedules and facilitates regular office meetings with providers and office staff
Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions
Prepares weekly schedule for staff, ensuring adequate staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency
Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance
Oversees maintenance of patient records, including storage and transfer
Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department
Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes
Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management
Manages clinical staff in collaboration with the site medical director and/or nurse manager
Ensures initial new employee and annual staff mandatories are completed and tracked for compliance
Conducts timely and thorough employee end-of-probation and annual performance appraisals
Performs weekly input and review of payroll in electronic payroll systems
Manages and approves staff requests for time off and overtime
Monitors employee engagement and serves as a change management leader to foster a positive work environment
Oversees performance management and corrective discipline processes as needed
Accesses and interprets patient satisfaction survey data and regularly shares results with providers and staff
Serves as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
Defines expectations for patient satisfaction and lives the brand for UR medicine
Monitors charge reconciliation process, including production of weekly reports
Assists in preparing annual and capital budgets, including required justifications, and effectively manages within budgeted parameters
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
Develops cost reduction and expense management initiatives in collaboration with the site medical director
Hold staff accountable for target achievement
Processes pharmaceutical, supply and other types of orders in a timely and accurate manner from approved vendor lists
Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance
Oversees the bi-annual inventory process
May assist clinic/practice with oversight of revenue-generating programs based on quality initiatives to improve population health metrics, specifically focused on the pay-for-performance programs
Engages practice performance in clinical quality initiatives through maximizing the number of patients seen for risk-adjustable visit types every year and supporting data analytic work and patient outreach
Maintains high levels of quality service, environment and compliance with local, state and federal regulation and standards
Oversees completion and submission of quality reports
In collaboration with practice providers(s), oversees clinical compliance for quality assurance, documentation, and reporting
Ensures compliance with standard, HIPAA, OSHA and JCAHO policies
Develops and trains/practices for emergency and disaster planning protocols
Understands and enforces patient rights and organizational ethics philosophies
Attends monthly meetings per department requirements
Acts as liaison with property managers to manage and address issues with property/facility
Administers CME benefits and provides monthly reports to providers
May serve as eRecord superuser
May participate on ambulatory committees to review best practices
Qualification
Required
Associate's degree preferably with coursework in business administration or health care administration and 2 years' experience, with one year of that experience being in healthcare management required
Or equivalent combination of education and experience
Preferred
Bachelor's degree preferred
Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred
Advanced knowledge of medical practices, terminology, and reimbursement policies preferred
Microsoft Outlook email skills (open new, to, cc, send) preferred
Electronic filing skills (name a file, save file, save as) preferred
Typing skills preferred
Intermediate proficiency with Microsoft Word and Excel preferred
Notary License within 1 year preferred
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase