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Associa · 4 hours ago

Service Desk Analyst I

Richardson, TX

Full-time

Onsite

Entry Level

1+ years exp

Associa is a leading company in community management with over 11,000 team members. They are seeking a Level 1 Service Desk Analyst to provide exceptional technical support and ensure smooth IT operations for their end-users.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Provide timely and effective technical support to end-users via phone, email, and remote tools

Diagnose and resolve a wide range of IT issues, including:

Hardware troubleshooting (PCs, laptops, printers, etc.)

Software installations and configurations

Network connectivity issues

User account management

Troubleshooting Microsoft Office applications

Log and track incident tickets in our ticketing system

Maintain and update the knowledge base to improve troubleshooting efficiency

Escalate complex issues to higher-level support teams when necessary

Adhere to service level agreements (SLAs) and meet performance metrics

Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills

Any additional tasks assigned by leadership

Qualification

Technical supportHardware troubleshootingSoftware installationsNetwork connectivityWindows 10A+ CertifiedCustomer serviceCommunication skillsProblem solvingTeam player

Required

1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience

Provide timely and effective technical support to end-users via phone, email, and remote tools

Diagnose and resolve a wide range of IT issues, including: Hardware troubleshooting (PCs, laptops, printers, etc.), Software installations and configurations, Network connectivity issues, User account management, Troubleshooting Microsoft Office applications

Log and track incident tickets in our ticketing system

Maintain and update the knowledge base to improve troubleshooting efficiency

Escalate complex issues to higher-level support teams when necessary

Adhere to service level agreements (SLAs) and meet performance metrics

Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills

Any additional tasks assigned by leadership

Focus on providing exceptional customer service

Great communication skills

Strong technical aptitude

Problem solving & critical thinking

Knowledge of Windows 10 and 11 Operating Systems

Familiarity with Remote Desktop tools