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Grammarly · 1 week ago

Manager, Solutions Architecture

San Francisco, CA

Full-time

Hybrid

Senior Level

$212K/yr - $290K/yr

6+ years exp

Grammarly, now part of Superhuman, is an AI productivity platform aiming to unlock superhuman potential in everyone. As the Manager of Solutions Architecture, you will lead a team to drive the adoption of AI products across enterprise tech companies, ensuring successful onboarding and ongoing optimization of Superhuman’s platforms.

Responsibilities

Lead, coach, and mentor a team of Solutions Architects, ensuring high-quality customer engagements and professional development. Set goals and reviews for your team, promoting growth and output

Set the vision, strategic direction, and execution plays for Solutions Architecture, developing scalable processes, best practices, and internal tooling to enhance delivery

Serve as an escalation point for complex technical challenges, partnering with customers and internal stakeholders to ensure swift resolution

Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align with Superhuman’s capabilities with customer goals

Mentor team and guide them on how to consult customers on their overall AI adoption strategies, focusing on post-sales technical excellence, including use case scoping, technical champion building, and project execution

Collaborate cross-functionally with Sales, Customer Success, Care, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback

Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture

Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery

Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance

Qualification

Solutions ArchitectureEnterprise SaaS experienceTeam leadershipLow-code/no-code platformsAPIsWorkflow automationIdentityAccess managementTechnical implementationCoaching abilitiesStakeholder managementCommunication skillsProblem-solving skills

Required

4+ years of direct team leadership experience

6+ years of experience as a Solutions Architect, or similar post-sales technical role

Have experience working with Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)

Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment

Have excellent communication, collaboration, and coaching abilities

Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement

Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development

Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences

Experience with Google Workspace, SCCM, JAMF, and other MDM systems

Proven track record of administering identity and access management platforms, especially Okta & Entra ID (including SAML & SCIM integrations)

Hands-on technical experience, supporting Linux, Windows, and Mac environments

A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments

Skilled in stakeholder management and relationship building across all levels of customer organizations

Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement

Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

Disability and life insurance options

401(k) and RRSP matching

Paid parental leave

20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

Annual professional development budget and opportunities

Company

Grammarly

Glassdoor4.1

Grammarly stands with Ukraine. We invite you to do the same.

Founded in 2009

San Francisco, California, US

1001-5000 employees

https://www.grammarly.com/jobs/

H1B Sponsorship

Grammarly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (33)

2023 (26)

2022 (16)

2021 (27)

2020 (13)

Funding

Current Stage

Late Stage

Leadership Team

Rahul Roy-Chowdhury

Chief Executive Officer

Alex Shevchenko

Co-Founder, Board Member