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Penn Medicine, University of Pennsylvania Health System · 1 month ago

Patient Services Representative- Fern Hill Physical Therapy Outpatient

West Chester, PA

Full-time

Onsite

New Grad, Entry Level

Penn Medicine is dedicated to providing high-quality patient care and innovative research. The Patient Services Representative will collaborate with hospital services and medical staff to ensure quality patient care is delivered and will participate in various administrative tasks related to patient registration and insurance verification.

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Responsibilities

Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner

Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system. Explains and obtains signatures as needed

Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable

Identifies and collects co-pays from patients at the time of registration

Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards

Obtains referrals as required from patients, physician offices or online resources

Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications

Accurately completes MSP and ABN documentation as necessary

Scans necessary documentation into Patient Record in EHR

Places orders in clinic software applications as necessary

Assume the role of scheduler as needed

Ensure complete accuracy when scheduling patients’ initial evaluation to include informing patients of all required information necessary on day of appointment

Verify appointment availability for each treatment visit using the current scheduling system

Qualification

Patient registrationInsurance verificationMedical terminologyEHR softwareCommunication skillsOrganizational skillsProblem solving

Required

High School graduate or equivalent

Demonstrated ability to interact effectively and professionally within the work contact group

Familiar with medical terminology and demonstrates excellent oral and written communication skills

Proven organization skills, and efficient work habits

Sound analytical, problem solving and planning skills

Preferred

Experience and knowledge of patient registration and/or insurance verification including software applications

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765