Apply on Employer Site

Avanade · 6 hours ago

D365 CE Functional Consultant

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $150K/yr

Avanade is a leading partner of Microsoft focused on delivering innovative solutions using Dynamics 365 CE and Power Platform. The Dynamics 365 Customer Engagement Functional Consultant will design, develop, and implement solutions to enhance customer experiences and streamline operations while working closely with clients and project teams.

Business IntelligenceConsultingEnterprise SoftwareInformation TechnologyManagement ConsultingProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimize workflows, data management, and reporting

Client Engagement: Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions

Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices

Customization & Integration: Customize Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms

Client Advisory & Best Practices: Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimization

Governance & Security: Implement data governance, security roles, and compliance policies across environments

Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff

Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically

Documentation & Reporting: Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients

Collaboration With Cross-functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle

Qualification

Dynamics 365 CECRM processesPower PlatformFunctional specificationsCustomizationStakeholder managementTrainingEnablementCommunication skillsDocumentation

Required

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.)

Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards

Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders

Ability to work directly with business stakeholders to provide functional solutions and best practices

Strong understanding of CRM principles and customer engagement processes

Excellent stakeholder management and communication skills

Experience in writing functional specifications and process documentation

Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE

Appreciation of solution management, ALM, and DevOps practices

Preferred

Microsoft Certifications (e.g. MB-210, MB-230, PL-200)

Benefits

Exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Company

Avanade

Glassdoor4.0

Avanade provides innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. It is a sub-organization of Microsoft.

Founded in 2000

Seattle, Washington, USA

10001+ employees

http://www.avanade.com

H1B Sponsorship

Avanade has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (60)

2024 (53)

2023 (52)

2022 (74)

2021 (51)

2020 (29)