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Wolters Kluwer · 7 hours ago

CX/UX Research Consultant (Tax/Accounting) – Hybrid USA R0052491

Coppell, TX

Full-time

Hybrid

Mid Level

$92K/yr - $127K/yr

3+ years exp

Wolters Kluwer is a global leader in professional information and software solutions. They are seeking a CX/UX Research Consultant to join their growing team, where the role involves conducting user research, analyzing data, and collaborating with cross-functional teams to enhance product offerings for accounting professionals.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

No H1B

Hiring Manager

Jacob Rodriguez

Responsibilities

Conduct user interviews and collect qualitative and quantitative data

Analyze user feedback and present findings in reports

Facilitate usability tests with minimal supervision

Develop and refine research materials, such as interview guides and surveys

Participate in the synthesis of research findings for cross functional teams

Collaborate with designers to translate research insights into design recommendations

Help define and prioritize user research initiatives

Maintain a repository of user research findings and artifacts

Conduct competitive analysis and benchmarking

Create and update user personas based on research findings

Stay up to date with the latest industry trends, tools, and techniques to continuously improve your research skills - paying particular attention to AI and Agentic technologies

Qualification

User ResearchData AnalysisCross Functional CollaborationResearch PlanningReport WritingB2B EnvironmentTax & Accounting KnowledgePresentationUser Research PlatformsAnalytics ToolsAI KnowledgeUX Certification

Required

3+ years in a User Research role for digital solutions

Research Planning: Ability to plan and execute basic user research studies, aligning with business goals

Data Analysis: Skills in analyzing qualitative and quantitative user data

Report Writing: Capability to prepare clear and concise research reports

Presentation: Skills to clearly present research findings to stakeholders

Cross Functional Collaboration: Ability to work with designers, product managers, engineers, and other disciplines across our business to implement research insights

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with UX certification or training