CrowdStrike · 8 hours ago
SMB Account Manager
Austin, TX
Full-time
Hybrid
Entry Level
$50K/yr - $80K/yr
1+ years expCrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with their advanced AI-native platform. The SMB Account Manager role focuses on ensuring customer success and satisfaction within the small to mid-size business segment, while advocating for clients and driving sales growth.
Artificial Intelligence (AI)Cloud Data ServicesCloud SecurityCyber SecurityNetwork Security
Responsibilities
Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate
Achieve a quota of new sales growth within customer base
Be a customer advocate, driving relationships with key customers and creating new champions
Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion
Devise and execute account strategies and plans to maximize account growth
Provide high touch customer service, including escalation and coordination of support issues as needed
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base
Qualification
Required
1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields
Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
Strong technical aptitude and ability to learn new concepts quickly
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
High level of comfort handling client objections and negotiations
Preferred
Bachelor's degree is preferred
Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar
Security or SaaS experience is a plus
Benefits
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Company
CrowdStrike
CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.
5001-10000 employees
H1B Sponsorship
CrowdStrike has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (62)
2023 (91)
2022 (60)
2021 (49)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
ARK Investment ManagementAccelCapitalG
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO
Leadership Team
George Kurtz
President / CEO & Founder
Zeki Turedi
CTO for Europe, Middle East & Africa
Recent News
2026-01-01
2025-12-31
2025-12-27
Company data provided by crunchbase