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Prudential Financial · 1 hour ago

Director, Experience Design

Newark, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$165K/yr - $223K/yr

8+ years exp

Prudential Financial is seeking a Director of Experience Design to lead strategy, design excellence, and team growth across their enterprise digital ecosystem. This role is essential in shaping customer engagement with Prudential’s products and services online, focusing on creating seamless and intuitive user experiences.

Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement

Responsibilities

Define and evolve the vision for Prudential’s digital front door, ensuring cohesion across marketing, servicing, and authenticated experiences

Apply systems thinking to connect platform strategy with customer journeys, personalization, and business outcomes

Lead the reimagining and redesign of Prudential.com and MyPru, shaping how customers engage with our digital platforms

Continuously improve the end-to-end user experience through iterative design, information architecture, usability testing, and performance insights

Own and elevate design execution across platforms, focusing on clarity, usability, and accessibility (WCAG)

Translate insights from research, analytics, and voice-of-customer into actionable design improvements

Guide prioritization using experimentation frameworks and data-driven decision-making

Improve acquisition and servicing journeys through intuitive flows, simplified content, and responsive design

Collaborate across disciplines to ensure cohesive, scalable experiences that reflect brand purpose

Contribute to and evolve the enterprise design system to support consistency and efficiency

Manage and inspire a team of UX designers fostering a culture of creativity, accountability, and continuous learning

Promote professional growth through mentorship, feedback, and clear career paths

Evangelize the value of design across the enterprise and celebrate team accomplishments

Collaborate with senior leaders in Marketing, Product, Technology, and Brand to align design strategy with business goals and platform roadmaps

Work closely with Legal, Compliance, and Accessibility partners to ensure experiences meet enterprise standards and regulatory requirements

Represent Experience Design in cross-functional forums, influencing digital transformation, brand adoption, and innovation initiatives

Qualification

UX Design LeadershipWeb Platform DesignDesign Systems (Figma)Accessibility Standards (WCAG)Agile Delivery ModelsData-Driven DesignStakeholder InfluenceExecutive CommunicationMentoring Designers

Required

8+ years in UX or Product Design leadership

4+ years of people management experience

At least 2 years of interaction experience with executive teams

Proven track record leading cross-functional teams to deliver measurable business and customer impact

Strong background in web platform design (AEM, content-driven, transactional, and authenticated experiences)

Experience with design systems (Figma), accessibility standards (WCAG), and agile delivery models

Skilled in stakeholder influence, executive communication, and managing multiple complex initiatives

Data-driven mindset with comfort in using VOC, analytics, and A/B testing to guide design decisions

Passion for mentoring designers, nurturing team culture, and scaling design as a strategic advantage

Preferred

Enterprise or large-scale ecosystem experience preferred

Benefits

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Company

Prudential Financial

Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.

Founded in 1875

Newark, New Jersey, USA

10001+ employees