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Installation Technology Limited · 1 month ago

Flooring General Manager

Lake Wales, FL

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

2+ years exp

US Installation Group is an authorized flooring provider for the nation's largest home improvement retailer. They are seeking a General Manager for their Lake Wales facility to oversee flooring installation projects, supervise subcontractor crews, and ensure high levels of customer satisfaction.

ConsultingElectrical DistributionInformation TechnologyNetwork Hardware

Responsibilities

Manage all flooring installation projects

Supervise subcontractor flooring crews

Load and unload carpet & pad trucks with a forklift

Load carpet rolls & pad into subcontractor's vehicle with forklift

Manage the process, reporting, and resolution of escalated issues to ensure customer satisfaction following facility performance standards

Provide the highest levels of customer satisfaction based on the performance of facility operations

Display a sense of urgency to address and satisfy customer issues

Present new ideas to improve the level of service that customers receive and implement new business strategies

Qualification

Management experienceFlooring installation experienceProduct knowledge of flooringConstruction experienceCustomer satisfaction focus

Required

Ability to work in a fast-paced environment with many structured customer touchpoints

Previous Management/Supervision experience is required

Some warehouse work will be required

2+ years of flooring installation, construction, job site inspection experience, or retail management, especially in the home improvement industry, is required