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MetTel · 1 month ago

Client Experience Account Manager

Salt Lake City, Utah, United States

Full-time

Onsite

Mid Level

$55K/yr - $55K/yr

4+ years exp

MetTel is a global communications solutions provider that simplifies communications and networking for businesses and government agencies. They are seeking a Client Experience Account Manager to act as the clients' advocate and primary point of contact, managing service requests and contributing to company projects to enhance processes and service offerings.

Communications InfrastructureTelecommunications

Responsibilities

Perform a daily review of open tickets utilizing the then current tool sets

When presented with a repair employ the triage processes

Control Document Maintenance & Presentation

InContact IVR Participation

CSAT Awareness & Execution

Billing disputes

MetTel System Knowledge

Communication

Product/Process Knowledge

Qualification

Client AdvocacyTelecommunications KnowledgeMicrosoft Office SuiteProblem SolvingCommunication

Required

Associates or Bachelor's degree; or four to ten years related experience and/or training; or equivalent combination of education and experience

Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point); Explorer Internet software

Reasoning Ability - Ability to solve practical problems

Knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point)