Content Manager II jobs in United States
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Capital One · 2 months ago

Content Manager II

positionRichmond, VA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$78K/yr - $90K/yr
date2+ years exp

Capital One is a leading financial services company, and they are seeking a Content Manager II to join their Commercial Operations team. The role involves defining and maintaining a knowledge management system, developing content artifacts, and collaborating with internal partners to enhance documentation and processes.

Financial Services
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Attending regular meetings to map out and document future “how to” state
Initiating and conducting research to develop process documents and detailed help guides
Updating and maintaining documentation when changes or improvements are implemented
Maintaining knowledge repositories and processes that facilitate capturing critical information
Promoting knowledge management best practices and adoption of new tools and resources
Partnering with management to identify process improvements
Transform complex, technical material into clear and concise documentation that will be read by target audience members to perform job tasks
Conduct in-depth interviews with subject matter experts to fully understand tasks

Qualification

Knowledge managementTechnical writingProject managementMicrosoft OfficeSalesforceAgile environmentCommunication skillsProblem-solvingInterpersonal skillsOrganizational skills

Required

High School Diploma, GED or equivalent certification
At least 2 years of experience in knowledge management, information technology, software development, or technical writing
At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred

Bachelor's Degree or Military Experience
3+ years of experience working within an agile delivery environment
3+ years of experience with Salesforce

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Company

Capital One

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Glassdoor3.9
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Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.capitalone.com

Funding

Current Stage
Public Company
Total Funding
$5.45B
Key Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M

Leadership Team

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Daniel Arellano
Senior Vice President, Business Cards and Payments
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Justin Burch
Senior Vice President
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Recent News

Pulse 2.0
Capital One To Buy Brex For $5.15 Billion In Cash-And-Stock Deal
2026-01-24
Techmeme
Source: Greenoaks, one of Brex's top investors, will return twice its investment after Capital One's Brex acquisition for $5.15B in a half-cash, half-stock deal (The Information)
2026-01-24
Skift
Capital One Gets Deeper Into Business Travel With $5 Billion Brex Acquisition
2026-01-24
Company data provided by crunchbase