Delaware North ยท 2 hours ago
Hotel Front Office Manager, Southland Casino
West Memphis, AR
Full-time
Onsite
Entry, Mid Level
$46K/yr - $62K/yr
2+ years expDelaware North Gaming is hiring a Hotel Front Office Manager to join their team at Southland Casino in West Memphis, Arkansas. The role involves managing front desk operations, ensuring guest satisfaction, and overseeing financial reporting to maximize revenue.
Hospitality
Responsibilities
Coordinates and manages front desk duties, supervising team members on scheduling, training, assigning, and directing work, and overall performance, and organizes operations and procedures, ensuring operations comply with company policies and programs
Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
Responsible for managing all front office software and hardware systems, and became an expert on the property management system
Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
Coordinate with support managers for compliance with policies, merchandise mix, and inventory
Qualification
Required
Minimum two years' front desk operations management experience
Written and verbal communication skills
Demonstrate initiative, leadership, and team-building skills
Ability to manage frequent change, good time management, and the time of team members
No degree required
Benefits
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Company
Delaware North
Delaware North Companies, Inc. is a hospitality and food service company. It provides gaming, entertainment.
10001+ employees
H1B Sponsorship
Delaware North has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-02Debt Financing
Leadership Team
Jerry Jacobs Jr.
Co-CEO
Lou Jacobs
Principal
Recent News
2025-12-05
Sports Business Journal
2025-10-23
2025-10-21
Company data provided by crunchbase