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FORTÉ · 3 weeks ago

Audio-Visual Support Technician

Austin, Texas Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

FORTÉ is a 100% employee-owned company focused on reimagining the modern workplace. They are seeking a proactive and detail-oriented Audiovisual Support Technician responsible for providing AV support, troubleshooting, and setup for events and daily operations to ensure smooth functionality of audiovisual equipment.

Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications

H1B Sponsor Likely

Hiring Manager

Macy Markham

Responsibilities

Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems

Provide first-level technical support to end-users experiencing issues with AV systems

Troubleshoot basic connectivity and functionality issues related to AV hardware and software

Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations

Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions

Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup

Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered

Provide exceptional service and support, ensuring prompt communication and issue resolution for users

Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed

Qualification

AV Equipment SetupTechnical SupportTroubleshooting AV IssuesAV Control SystemsUnified Conferencing PlatformsNetworked AV SystemsCustomer Service MindsetCommunication SkillsAttention to Detail

Required

Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment

Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.)

Ability to troubleshoot common AV issues such as connectivity problems or audio feedback

Strong communication skills with the ability to explain technical information to non-technical users

Customer service mindset with problem-solving abilities

Attention to detail and ability to work under pressure in a fast-paced environment

Preferred

Experience with AV control systems such as Crestron, Extron, or AMX is a plus

Experience with troubleshooting DSP's is a plus

Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex

Basic understanding of networked AV systems

Benefits

Medical Insurance : Options for HDHP and Copay plans.

Dental and Vision Plans

Employer Paid

Short-Term Disability

Voluntary Life Insurance and Long-Term Disability

Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends

Health Savings Account (HSA) and Flexible Spending Account (FSA)

Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.

Tuition Reimbursement

Company

FORTÉ

FORTÉ is a provider of innovative communication and collaboration solutions and services.

Founded in 1974

Eden Prairie, Minnesota, USA

1001-5000 employees

https://www.ourforte.com

H1B Sponsorship

FORTÉ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (8)

2021 (2)

2020 (4)