Technical Support Representative - Remote jobs in United States
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Commerce · 6 hours ago

Technical Support Representative - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$19/hr - $21/hr

Commerce is a company focused on empowering businesses through an open, AI-driven commerce ecosystem. As a Technical Customer Support Representative, you will provide exceptional support to merchants, troubleshoot technical issues, and educate customers on platform features to enhance their eCommerce experience.

B2BE-CommerceOnline Portals
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H1B Sponsor Likelynote

Responsibilities

Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
Communicate with the management team and developers to improve product functionality and resolve issues
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
Assist customers with common billing, invoice, and account issues
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization

Qualification

Technical supportCustomer serviceECommerce technologiesWeb languagesCritical thinkingCommunication skillsTeam player

Required

A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
Experience in a customer-facing, service-oriented role is required
Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally

Preferred

Experience in a phone, email, or chat-based technical support or customer service contact center
Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures

Company

Commerce

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Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem.
dateFounded in 1994
location
Broomfield, Colorado, USA
people-size1001-5000 employees
web-link
http://commerce.com/

H1B Sponsorship

Commerce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$70.5M
Key Investors
GE Capital
2000-04-19Series C· $63M
2000-02-01Private Equity· $7.5M
Company data provided by crunchbase