Veterans in Healthcare · 1 month ago
Sr. Project Manager – Patient Experience Program
Los Angeles, CA
Full-time
Onsite
Senior Level
$71K/yr - $145K/yrVeterans in Healthcare is an institution committed to delivering exceptional care and service. The Senior Project Manager for Patient Experience Improvement will lead initiatives to enhance patient satisfaction and streamline care delivery across the health system.
Health CareMilitary
Responsibilities
Lead Patient Experience Projects: Manage complex, multi-faceted projects focused on improving patient interactions, communication, and service quality across ambulatory settings
Develop and Execute Project Plans: Establish clear scope, timelines, and deliverables for initiatives and experience-driven workflow improvements
Collaborate Across Departments: Facilitate communication and alignment between clinical teams, administrative staff, and operational leaders to ensure patient-centered strategies are integrated
Monitor and Report Outcomes: Track progress against defined goals, analyze patient experience metrics (e.g., CG-CAHPS, Press Ganey scores), and provide actionable insights to leadership
Implement Best Practices: Incorporate evidence-based approaches and industry standards to optimize patient engagement and satisfaction
Support Change Management: Guide teams through process improvements, ensuring adoption of new tools and protocols that enhance the patient journey
Organize Team Projects and Stakeholder Meetings: Coordinate patient experience improvement meetings and stakeholder groups, prepare agendas, and document action items to drive accountability
Qualification
Required
Experience in managing complex, multi-faceted projects focused on improving patient interactions, communication, and service quality
Ability to develop and execute project plans with clear scope, timelines, and deliverables
Strong collaboration skills to facilitate communication and alignment between clinical teams, administrative staff, and operational leaders
Experience in monitoring and reporting outcomes, including tracking progress against defined goals and analyzing patient experience metrics
Knowledge of best practices and evidence-based approaches to optimize patient engagement and satisfaction
Experience in supporting change management and guiding teams through process improvements
Strong organizational skills to coordinate meetings and document action items
Company
Veterans in Healthcare
Veterans in Healthcare is a comprehensive source of career information and opportunities for military personnel transitioning.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase