PDI Technologies ยท 4 hours ago
Billing Specialist
Alpharetta, GA
Full-time
Hybrid
New Grad, Entry Level
0+ years expPDI Technologies is a company that empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The Billing Specialist will serve as the primary point of contact for customer billing inquiries and will support high-volume customer interactions while ensuring billing accuracy.
ComputerConsultingInformation TechnologyLogisticsRetailSalesSoftwareWholesale
No H1B
Responsibilities
Process billing updates, account changes, cancellations, and refunds in internal systems
Respond to customer billing inquiries via phone, chat, and email with professionalism, clarity, and timely follow-up
Review and resolve failed or past-due payments using Stripe
Verify and apply customer billing discounts accurately across systems
Maintain accurate logs, trackers, and documentation of all customer interactions
Collaborate with Sales, Support, and Accounting teams to resolve issues and ensure smooth customer experiences
Support monthly chain billing activities including payment confirmation, reconciliation, and account updates
Qualification
Required
Strong customer service and communication skills (phone and written)
High attention to detail and accuracy in billing, documentation, and data entry
Ability to multitask and remain organized while handling high-volume interactions
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future
Preferred
0-2 years of customer-facing billing, customer support, or financial operations experience
Experience with Salesforce, Stripe, and Excel-based trackers
Bachelor's degree in related field or equivalent experience
Benefits
Competitive salary
Market-competitive benefits
Quarterly perks program
Ample time off [time away]
Hybrid working arrangements
Continuous learning
Professional certifications
Leadership development opportunities
Company
PDI Technologies
PDI Technologies is a software development company that offers solutions for retail and petroleum wholesale businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Insight PartnersGenstar Capital
2019-03-20Private Equity
2018-01-08Acquired
2017-08-27Private Equity
Leadership Team
J
Jimmy Frangis
Chief Executive Officer
Nicole Wu
Chief Financial Officer
Recent News
2025-11-14
PDI Technologies
2025-10-21
Company data provided by crunchbase