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JPW Industries · 8 hours ago

Field Services Technician

Manitowoc, WI

Full-time

Hybrid

Mid Level

$60K/yr - $80K/yr

3+ years exp

JPW Industries is a leader in industrial tools and machinery, known for its commitment to quality and customer satisfaction. The Field Services Technician will install, maintain, and repair complex machinery while providing exceptional customer support and training.

Advanced MaterialsMachinery ManufacturingManufacturingWood Processing

H1B Sponsor Likely

Responsibilities

Installation & Maintenance – Install and repair industrial fabrication and machining equipment (including but not limited to Water Jets, Lasers, Press Brakes, CNC Machining). Possess deep knowledge of electro-mechanical, pneumatic, hydraulic, and CNC programming systems

Technical Diagnostics – Troubleshoot machinery using schematic diagrams, technical manuals, and diagnostic tools. Testing of wiring, switches, and relays. Perform hydraulic component testing. Repair and/or replace faulty components to ensure full operational readiness

Field Service Expertise – Perform on-site repair, calibration, and preventive maintenance, ensuring timely response to customer needs. Be available for occasional emergency repairs during off-business hours

Customer Engagement – Work directly with customer representatives to verify installation requirements and provide expert guidance on equipment operation, performance, and safety

Training & Development – Conduct training sessions (both in person and virtual) for customer teams, Authorized Service Centers (ASCs), and Baileigh Technicians to enhance technical knowledge and maintenance capabilities

Technical Support – Assist customers via phone or video troubleshooting for return/repair issues, ensuring efficient problem resolution and minimal downtime

Revenue Growth – Support revenue generation through service engagements, installations, and training services that enhance the customer experience and create long-term partnerships

Cross-Functional Collaboration – Partner with Sales, Engineering, and Customer Service teams to identify technical opportunities, improve service processes, and provide feedback on product performance in the field

Qualification

Field service expertiseTechnical diagnosticsMechanical aptitudeElectrical circuits knowledgeHydraulics knowledgePneumatics knowledgeCommunication skillsProblem solvingTeamwork

Required

Technical degree or equivalent experience in electrical, mechanical, or industrial technology

3+ years of experience in field service, equipment installation, or technical repair in industrial or manufacturing environments

Strong understanding of electrical circuits, electronics, pneumatics, hydraulics, and programming

Ability to diagnose and repair complex machinery and systems using hand tools, diagnostic equipment, and precision instruments

Excellent verbal and written communication skills, with the ability to train and support customers effectively

Resourceful and analytical, with the ability to troubleshoot issues quickly and efficiently both on-site and remotely

Willingness to travel domestically and occasionally internationally for installations, repairs, and training engagements

Collaborative mindset with the ability to partner across departments to deliver exceptional service and technical excellence

Benefits

Competitive Pay + Annual Bonuses

Comprehensive Benefits: Medical, dental, vision, life insurance, disability, telehealth, and more from Day 1

Retirement Plans & Employer Contributions

Generous PTO + Paid Holidays

Career Development & Learning Opportunities

Team Member Appreciation Events

A Culture That Values Integrity, Teamwork & Innovation

Company

JPW Industries

A La Vergne, Tenn.-based maker of metalworking, woodworking and material handling products.

Founded in 1958

La Vergne, Tennessee, USA

201-500 employees

http://www.jpwindustries.com/

H1B Sponsorship

JPW Industries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2021 (1)