SimpliSafe · 5 hours ago
IT Engineer I
Richmond, VA
Full-time
Onsite
Entry Level
$58K/yr - $86K/yr
1+ years expSimpliSafe is a high-tech home security company focused on protecting homes and fostering a collaborative work culture. They are seeking an IT Engineer I to provide technical support and ensure a smooth user experience for employees in their Richmond offices.
Consumer ElectronicsHome ImprovementManufacturingSecuritySensorSmart Home
Responsibilities
Serving as a primary IT support resource for the Richmond offices, while also providing timely remote assistance to end users in Boston and the UK
Delivering "white glove" customer service by triaging IT tickets, troubleshooting issues, and promptly resolving technical challenges for employees and contractors
Collaborating with key stakeholders and teams (including Infrastructure and InfoSec) to streamline technical processes and maintain a secure, reliable environment
Handling a wide range of hands-on tasks, from cable management to hardware setup, ensuring employees have the tools and support they need to succeed
Qualification
Required
1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment
Ability to onboard and train M-F for the first 4 weeks of employment before moving to your new shift
Solid Mac and Windows skills, with the ability to approach common issues in multiple ways
Familiarity with SaaS administration (e.g., Google Workspace) and comfort navigating Chrome enterprise environments
Excellent analytical and troubleshooting abilities, with strong written and verbal communication
Adaptability to handle changing priorities, re-triage tasks, and respond effectively to new requests
A collaborative, approachable attitude, whether fixing a simple issue or diving into a complex challenge
Willingness to pitch in with everything from running cables to contributing to larger-scale technical projects
Eagerness to learn different technologies and continuously expand your skill set
Ability to work primarily on-site in our Richmond, Virginia offices, with occasional flexibility for remote work when business needs allow
Preferred
Experience with macOS and Windows endpoint management, including MDM tools like Jamf, Intune, and JumpCloud
Familiarity with workforce identity tools such as Okta and Lumos
Proficient with Google Workspace and Microsoft 365 administration
Experience with collaboration tools like Zoom, Google Meet, and Slack
Knowledge of Jira Service Desk and Jira for IT service management and project tracking
Experience with Confluence for knowledge management and documentation
Experience with SaaS tool management and optimization
Familiarity with call center technology stacks, including phone systems, CRM software, and agent support tools
In-depth experience with live event production or collaboration tooling
Benefits
A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
Free SimpliSafe system and professional monitoring for your home.
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
Company
SimpliSafe
SimpliSafe is a home security company that designs, engineers, and sells cameras, smart lock, and wireless security alarm systems.
501-1000 employees
H1B Sponsorship
SimpliSafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (21)
2022 (17)
2021 (14)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Sequoia Capital
2025-09-15Acquired
2022-05-06Debt Financing· $200M
2021-04-12Private Equity· $130M
Leadership Team
Hilary Schneider
Chief Executive Officer
Eleanor Laurans
Co-Founder
Recent News
2025-11-25
2025-11-19
2025-11-14
Company data provided by crunchbase