Omnidian · 1 day ago
Manager, Field Service
Louisiana
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $110K/yr
3+ years expOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. The Manager, Field Service Operations is responsible for overseeing operational outcomes of in-house technicians, ensuring service delivery meets high standards for speed, cost efficiency, and quality.
EnergyInternet of ThingsResidentialSolar
No H1B
Responsibilities
Directly manage your technicians to ensure adherence to key operational metrics, including:
Meeting or exceeding SLAs for Mean FSP Turn Around Time (MTAT) and service ticket resolution windows
Maintaining high customer satisfaction (CSAT) scores and minimizing service defects, repeat visits, and warranty claims
Driving efficiency in quote accuracy, maximizing first-time fix rates, and minimizing unnecessary escalations
Oversee the end-to-end process execution for all service tickets routed to FSPs
Conducting detailed reviews of field service reports, quotes, and work order closures for both technical accuracy and adherence to pricing policies
Proactively identify, investigate, and remediate high-variance tickets (e.g., jobs with excessive costs, prolonged cycle times, or multiple failed visits) to enforce consistent partner performance
Serving as the final internal decision point for complex service escalations and workmanship warranty claims
Systematically analyze service failure points (e.g., failed inspections, high repeat visit rates) to determine the underlying cause, whether it's policy confusion, technical gap, or process defect
Collaborate cross-functionally with the Omnidian Operations Team to recommend and implement corrective actions that permanently streamline workflows and reduce failure rates across the entire service pipeline
Translate identified process gaps into necessary training updates for FSPs, actively improving their operational maturity
Manage team coverage to ensure the right resource can be at the right asset at the right time
Accountable for FSP retention
Ensure recruiting, onboarding, work order level coaching, and any necessary contract management actions take place to drive FSP accountability
Qualification
Required
3+ years of progressive experience in a direct Partner/Vendor Management role, Field Operations oversight, or Contract Management within a service or logistics industry
2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, operation, and maintenance
Proven expertise in leveraging data and metrics to manage and improve the performance of an external service network
Strong proficiency in CRM and Field Service Management (FSM) systems
Preferred
4+ years of solar experience, with extensive knowledge of Solar Storage Systems and complex O&M procedures
Experience in Salesforce/Service Cloud
A background in industrial or process engineering, with a focus on supply chain or service execution efficiency
Holding a current electrical license
Benefits
100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Up to $500 annual learning reimbursement because investing in your development is investing in our success.
12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
Company
Omnidian
Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$169.2MKey Investors
Activate Capital PartnersIA Capital GroupNational Grid Partners (NGP)
2025-04-21Series C· $87M
2023-10-26Series Unknown· $25M
2021-09-21Series B· $33M
Leadership Team
Mark Liffmann
Chief Executive Officer and Founder
David Kenny
Chief Operating Officer & Co-Founder
Recent News
pv magazine USA
2025-11-12
2025-09-06
2025-07-12
Company data provided by crunchbase