SANY America ยท 3 hours ago
Technical Service Specialist
United States
Full-time
Remote
Mid Level
3+ years expSANY America is looking to recruit a driven and motivated Technical Services Specialist to oversee technical support for dealers and customers. The role involves resolving complex issues related to heavy construction machines and ensuring effective communication and training among dealer technicians.
LogisticsManufacturing
Responsibilities
Work with dealer technicians to resolve complex technical issues in a timely manner
Review cases for dealers and customers in assigned region, support case resolution
After resolving an issue develop a technical knowledge document that can be used for future similar problems
Ensure all dealers are up to date on all product changes and service bulletins
Work with the TCSM to ensure that dealer technicians obtain SANY training and obtain certifications
Provide remote or onsite technical support to troubleshoot and repair SANY equipment. This could include being directly involved with troubleshooting and doing the repair in order to train dealer technicians
Work with Sany Engineering team to support a Field Follow Program for new model concepts
Review assigned Service Manuals and other technical publications to ensure that these are correct and meet market requirements
Work on Manager assigned projects to drive problem resolution to emerging issues
Assist dealers in determining correct parts required to repair specific machines
Identify errors in manuals and provide information to correct these errors
Work with dealers to ensure correct warranty submission when assisting in the problem resolution
Assist in the development of Flat Rate Job guides
Identify areas of complaint, report on product quality and emerging product reliability issues
Qualification
Required
Knowledge of Heavy Off-Road Equipment of Sany America or other similar types with appropriate technical aptitude
Ability to understand and read technical manuals, parts manual, electric and hydraulic schematics
A customer-centric and service-oriented mind-set with a passion for customer service
Computer literate with experience of Microsoft Word, Excel and Salesforce
Positive professional attitude
Attention to detail in order to promote positive customer interactions
Have strong communication, presentation, and teamwork skills with the ability to build trust and credibility globally, which includes winning approval from various stakeholders
Strong organization and prioritizing skills
Team player but also able to work under own initiative
Be driven to win, goal-directed, adaptable and agile, and people focused with the ability to influence cross-functional teams without formal authority
Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive)
Have high energy with a strong sense of urgency who is resilient and self-confident
Valid Driver's license with a clean driving record
Travel up to 75%
Coverage Area: Virginia, West Virginia, Pennsylvania, NY, Kentucky, North Carolina, Massachusetts, New Hampshire, Maine, Ohio, Vermont, Delaware
Minimum of 3 years of experience in the construction, industrial or agricultural equipment industry
Preferred
Technical Certification (preferred)
Benefits
Annual performance bonus
Other exceptional benefits
Company
SANY America
Sany America is a machinery company that provides crawler cranes, hydraulic excavators, and motor graders.
201-500 employees
H1B Sponsorship
SANY America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (6)
2022 (7)
2021 (7)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
David Nicoll
Chief Executive Officer
Recent News
Equipment World Magazine
2024-04-26
Business North Carolina
2024-04-26
Company data provided by crunchbase