Realty Operations Group · 2 months ago
Resident Manager
Jersey City, NJ, US
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
5+ years expRealty Operations Group is dedicated to delivering a best-in-class apartment living experience. They are seeking a highly skilled Resident Manager to oversee the operations of luxury, high-rise residential rental properties, requiring strong leadership and exceptional customer service skills.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Deliver best-in-class customer service through quick and effective response to resident’s inquiries and repair requests, resolving resident complaints promptly, escalating more serious resident concerns promptly
Manage and respond to work orders using HappyCo, ensuring timely and efficient resolutions to maintenance requests
Oversee the unit turn process, coordinating the timely turnover and preparation of apartments for new residents
Process purchase orders and manage budgeting, ensuring that building expenses are monitored and controlled
Supervise and mentor building staff, including doormen, handymen, and porters, to ensure high performance, accountability, and adherence to standards
Lead performance management, conduct evaluations, addressing issues, and fostering the professional growth and development of building staff
Oversee vendor management, ensuring that contractors and service providers meet expectations and deliver quality services
Ensure all building systems (boilers, HVAC, mechanical, plumbing, and electrical) are properly maintained and compliant with safety and operational standards
Identify repair and maintenance needs, recommend third-party contractor involvement when necessary, and oversee contractor work to completion
Maintain the cleanliness and presentation of the building, ensuring it meets luxury standards
Manage service contracts and oversee all third-party vendors providing services to the building
Maintain inventory of cleaning supplies, tools, and materials, ensuring adequate stock levels
Perform other related duties as assigned
Qualification
Required
5-8 years of experience managing large, high-rise residential buildings or complexes
Experience managing and leading a team, including supervision, mentoring, and performance management
Strong technical skills in building operations, including boilers, HVAC systems, plumbing, electrical systems, mechanical systems, and carpentry
Familiarity with fire suppression and fire alarm systems is essential
Excellent verbal and written communication skills
Proficiency in computer systems, property management software, and budget management
Strong customer service skills with a focus on resolving resident concerns and maintaining tenant satisfaction
Ability to thrive in a fast-paced, dynamic work environment while managing multiple priorities
Must successfully pass a background check, drug screening, and physical examination
This role involves significant physical activity, including frequent standing and walking throughout the building
Regularly required to perform physical tasks such as bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling equipment, reaching overhead, grasping, gripping, and turning door handles, finger dexterity for sorting mail and typing, hand coordination for various tasks, and lifting and carrying supplies when needed
Preferred
Bachelor's degree in Engineering or a related field
Experience with HappyCo, Yardi or similar work order and property management platforms
Bilingual (Spanish) is a plus
Benefits
Medical
Dental
Vision
Life insurance
HSA/FSA
Commuter benefits program
Short-term disability
401(K)
Company
Realty Operations Group
Realty Operations Group provides real estate and investments and also property management.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-28
2025-04-24
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