Burke Porter, an Ascential Technologies Brand ยท 9 hours ago
Inside Sales Specialist
Michigan, United States
Full-time
Onsite
Entry, Mid Level
2+ years expBurke Porter, an Ascential Technologies Brand, is seeking an Inside Sales Specialist to manage customer quotes and enhance sales operations. The role involves customer engagement, maintaining data integrity in Salesforce, and collaborating with various teams to streamline processes and improve customer response times.
Manufacturing
Responsibilities
Develop, issue, and manage customer quotes across all A&I brands in salesforce and ERP systems
Ensure accuracy and consistency in pricing, part configuration, and documentation
Track quote status and conduct follow-up communications for smaller-value orders or repeat customers
Collaborate with Account Managers and the Customer Success Manager to standardize quoting processes as A&I systems merge and mature
Support new process development as the business moves toward integrated quoting tools and standardized quote templates
Act as a frontline contact for inbound inquires related to quotes, orders, and product availability
Support Smaller or transactional customers directly to ensure high responsiveness or retention
Provide Visibility to order progress and coordinate internally when fulfillment or logistics updates are needed
Maintain a customer-first approach through professional, timely, and proactive communication
Maintain Salesforce data integrity by updating opportunities, quote notes, and customer interactions
Partner with Marketing and Sales on outbound quote campaigns or re-engagement initiatives
Liaise with Operations and Customer Success to share insights on order patterns, customer needs, and process bottlenecks
Help streamline workflows between inside sales, field sales, and customer success functions
Tract and report on quoting KPIs including Quote-to-order conversation rate, Average quote turnaround time, Quote accuracy and revision rates, Regional order intake performance, Identify opportunities to improve quote efficiency and customers response speed
Qualification
Required
Bachelor's degree preferred, or equivalent professional experience in sales support, quoting, or customer engagement
Strong communication skills-verbal, written, and customer-facing
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast pace, matrixed environment
Preferred
2-4 years of experience in inside salesforce, ERP systems, and standard quoting processes
Demonstrated proficiency in salesforces, ERP systems, and standard quoting processes
Experience with supporting industrial, aerospace, or manufacturing markets
Familiarity with technical products, engineered solutions, or service-based sales models
Demonstrated ability to identify cross-sell or upsell opportunities within transactional accounts
Company
Burke Porter, an Ascential Technologies Brand
Building on its history of leadership in the automotive industry, Burke Porter is now an Ascential Technologies company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-10-22Acquired
Company data provided by crunchbase