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Databook · 1 month ago

Head of Customer Strategy

United States

Full-time

Remote

Director/Executive

8+ years exp

Databook is the world’s first AI-powered enterprise customer intelligence platform. They are seeking a highly driven candidate for the position of Head of Customer Strategy, responsible for leading the customer success team and driving high customer retention and account growth.

Enterprise SoftwareGenerative AISaaSSales

Responsibilities

Work directly with CS Managers and Account Executives to help Databook customers recognize their short- and long-term business initiatives leading to expansion and growth of accounts

Learn and help to define a data-driven approach to customer success and management

Be an active member of Databook’s Leadership team to continuously improve processes which accelerating scaling of operations

Analyze customer data and work with the team to identify patterns that help in taking concrete actions to drive better customer adoption of Databook platform

Directly collaborate with customers to ensure they are realizing the benefits from Databook's AI software: saving time and driving significant pipeline and sales expansion

Understand Databook customer’s sales cycle and identify how Databook use cases can be leveraged across the process

Become an expert at Databook's approach to guided selling through hands-on training

Work alongside the C-level sales leaders to create data-driven solutions for supercharging sales

Undergo mentoring sessions with Databook’s top executives and board advisors

Meet regularly with GTM leaders to gain insight into business objectives and issues

Collaborate with sales and solutions engineering leaders to achieve agreed upon sales targets and outcomes consistently and on time

Work effectively with team members and other departments to reach sales targets

Stay up-to-date with sales best practices and trends

Qualification

Customer success managementEnterprise sales experienceTeam managementAnalytical mindsetGTM sales ecosystem knowledgeFinancial metrics familiarityCross-functional collaborationPowerPoint proficiencyExcel proficiencyG-suite proficiencyAttention to detailCollaborative mentalityProblem solving skills

Required

8-12 years of relevant experience across customer success, consulting and/or enterprise sales

Excellent customer facing skills backed with demonstrated problem solving and analytical mindset

Strong understanding of the enterprise GTM sales ecosystem and different roles and responsibilities of each stakeholder

Demonstrated ability to run multiple engagements in parallel and ability to form strong and lasting relationships with key stakeholders, both external and internal

Has managed a team of 4-8 managers/consultants/associates in their current/last role

Strong familiarity with income statements and financial metrics

Experience working cross functionally and an ability to communicate complex concepts succinctly

Ability to work collaboratively with sales, product and engineering

Proficiency in PowerPoint and Excel (and G-suite) a must for creating compelling slideware and running data analytics for executive presentations

High attention to detail

Ability to hustle with a ‘get-things-done' attitude

Collaborative mentality by prioritizing ‘we' and not focusing on ‘me'