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Circle K · 5 hours ago

Technical Application Administrator – Insite 360

Tempe, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Circle K is seeking a highly skilled Technical Application Administrator to manage and optimize the use of Gilbarco’s Insite 360 Forecourt monitoring Tool across all of Circle K’s North American Fuel sites. The role involves maintaining the I360 instance, troubleshooting issues, and collaborating with internal teams and external vendors to ensure optimal system performance and data management.

Food and BeverageRetailShopping

H1B Sponsor Likely

Hiring Manager

Purvi Gupta

Responsibilities

Administer and configure CK Insite 360 Forecourt Instance to align with the organization’s operational needs

Ensure that all eligible sites and forecourt devices are accurately integrated and monitored within the CK’s Insite 360 system

Maintain and update system configurations, including device profiles, alerts (as needed), Software and firmware versions, Key versions

Develop & administer Site on- boarding / Off boarding processes

Continuously monitor the Insite 360 system's performance to ensure the uptime and health of critical infrastructure such as fuel dispensers

Work with Invenco to Implement and execute proactive measures to identify and mitigate performance issues or potential system failures

Provide tier 3 level support for troubleshooting and resolving system-related incidents and service requests

Investigate and resolve technical issues related to the Insite 360 system, including integration issues with forecourt devices or network connectivity

Collaborate with internal teams and vendors (e.g., Gilbarco, third-party vendors) to resolve complex technical issues

Manage user accounts, roles, and access permissions within the Insite 360 application, ensuring security and compliance with internal policies

Provide training and guidance to end-users (operations, field technicians) on system functionalities and best practices

Assist in defining and enforcing security protocols for system access and data integrity

Maintain accurate and up-to-date system records and logs, ensuring full documentation of system configurations, troubleshooting steps, and incident resolutions

Develop and maintain regular performance reports, including uptime, incident resolutions, and system optimization recommendations

Support ongoing reporting and maintenance of media configurations within I360

Support ongoing reporting and maintenance of Welcome screens within I360

Communicate upgrades and routine maintenance of the I360 system to ensure visibility and stability

Test and validate new features or updates, ensuring that they are implemented without disruptions to daily operations

Act as the primary point of contact for internal teams (IT, Operations, Maintenance) and external vendors regarding Insite 360 technical matters

Provide timely and accurate communication to stakeholders about system status, issues, and improvements

Identify opportunities to streamline system processes and improve the efficiency of forecourt monitoring operations

Provide recommendations for improvements or enhancements to the system based on feedback from end-users and operational observations

Qualification

Insite 360 administrationSystem configurationMonitoring systemsPetroleum retail technologyApplication troubleshootingCustomer-service orientationMulti-tasking skillsCommunication skillsProblem-solving skillsAttention to detail

Required

Proficient in system configuration and administration, with a solid understanding of monitoring systems, and preferably petroleum retail technology

Proficient in basic Office platform tools – Excel, Word, Power point

Strong analytical and problem-solving skills with a methodical approach to troubleshooting

Excellent communication skills to work with both technical and non-technical teams

Strong interpersonal skills with a customer-service orientation

Self-motivated, with the ability to work independently and as part of a collaborative team

Keen attention to detail with excellent multi-tasking skills

Ability to effectively prioritize and execute tasks in a high-pressure environment

Bachelor's degree in information technology, Computer Science, Engineering, or a related field, or equivalent experience

2+ years of experience as an application administrator or similar technical role

Experience in managing application monitoring, troubleshooting, and system maintenance, preferably in the petroleum or retail industry

Preferred

Technical knowledge of Petroleum Retail store systems (Fuel Dispensers, POS, etc..) systems is preferred

Prior experience with Gilbarco's Insite 360, or a similar forecourt monitoring tool, is highly preferred

Benefits

Group Insurance

Chance to enroll in retirement plan and/or share purchase plan

Employee Discount program and much more

Company

Circle K

Glassdoor3.2

Our mission at Circle K is to make our customers' lives a little easier every day.

Founded in 1951

Laval, Quebec, CAN

10001+ employees

http://www.circlek.com

H1B Sponsorship

Circle K has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (27)

2024 (18)

2023 (24)

2022 (10)

2021 (14)

2020 (4)