JM Lexus · 7 hours ago
JM Lexus - Customer Service Coordinator
Miami-FTL Area
Full-time
Onsite
New Grad, Entry LevelJM Lexus is a customer-focused automotive service provider, and they are seeking a Customer Service Coordinator to enhance client interactions. The role involves handling inbound service reservation calls, confirming appointments, and conducting follow-up communications to ensure a positive client experience.
Automotive
Responsibilities
Promptly and professionally answer inbound calls and emails to provide an exceptional client experience, resulting in scheduled appointments with the service team
Master and follow all training materials, including inbound service call guides and word tracks, to accurately answer guests' questions
Stay current with service specials, direct mail pieces, and recall notices from the manufacturer
Search for answers to guests' questions before transferring the call to a Service Advisor
Perform outbound follow-up calls for due and overdue service clients, campaigns, Special Order Parts notifications, “we-owes” scheduling, and any additional outbound calls requested by management
Attend 100% of any certification training
Work flexible hours and be timely, adhering fully to the set schedule. Required to work on weekends
Qualification
Required
Outstanding communication skills with a positive and enthusiastic disposition
Ability to speak articulately and project a positive attitude in the face of change
Solid work ethic and a 'can do' attitude
Enjoy conducting outbound telephone calls with enthusiasm
Commitment to supporting the goals and vision of the team
Ability to work flexible hours and maintain punctuality
Company
JM Lexus
Jmlexus is a pioneer is automobile industry and is a world leader in providing cars.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
LUCI KAPPER
SENIOR ACCOUNTING CLERK
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