RingCentral · 3 hours ago
CX Systems & Automation Designer
DFW Metroplex
Full-time
Hybrid
New Grad, Entry Level
$76K/yr - $108K/yrRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a CX Systems & Automation Designer to support the identification, analysis, and resolution of systemic customer experience challenges, utilizing AI tools and automation to enhance workflows and customer satisfaction.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions
Qualification
Required
Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
Technical aptitude with enthusiasm for AI tools, automation, and data analysis
Comfort with ambiguity and ability to structure problems independently
Excellent communication skills—you can explain complex processes to both technical and executive audiences
Bias toward action and execution, not just analysis
Experience with process mapping tools, data visualization, or project management
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
Founded in 2003
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, and Chairman of the Board
Vlad Vendrow
Co-Founder and Chief Technology Officer
Recent News
2025-12-25
2025-11-10
PR Newswire UK
2025-11-06
Company data provided by crunchbase