Aiwyn · 1 month ago
Implementation Manager
United States
Full-time
Remote
Mid Level
3+ years expAiwyn is a fast-growing scale-up SaaS company transforming the way accounting firms manage the revenue lifecycle. The Implementation Manager will play a crucial role in onboarding and educating clients, managing the implementation process, and ensuring a seamless experience as firms go live with Aiwyn's software.
AccountingBusiness Process Automation (BPA)FinTechSaaSSoftware
Responsibilities
Managing multiple Implementations at once
Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation
Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
Manage activities, timelines, and dependencies for internal and external sharing using Monday.com, our implementation project-management system
Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software
Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve
Qualification
Required
Has 3 - 5 years of experience in B2B SaaS customer-facing implementations
Has a deep-rooted passion for problem-solving and yearns for customer delight
Can take initiative and drive progress, even when all the answers are not yet in front of them
Has strong written and verbal communication skills with the ability to take complex situations and explain them simply
Has previous experience with customer-facing Project Management, Onboarding, and Implementation
Is highly proficient in English, with excellent written grammar and spelling
Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)
Preferred
Experience working in the accounting firm industry
Experience with Monday.com Work Management Software
Experience working with Hubspot and Jira
Benefits
Adventure travel stipend
Remote, work-from-anywhere culture
Flexible PTO
World Class health benefits
Stock options
401(k) matching
Company
Aiwyn
Aiwyn is an automation software platform that provides billing and cash flow for accounting firms.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$127MKey Investors
Revolution Ventures
2024-12-19Series Unknown· $113M
2021-06-29Seed· $14M
2020-08-01Seed
Leadership Team
Chris Furlong
Co-Founder and CTO
Tanner Fritz
Co-Founder & General Manager, Experience
Recent News
2025-12-16
2025-09-12
2025-09-10
Company data provided by crunchbase