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Jack's Family Restaurants, LP · 2 months ago

Director of Information Technology

Birmingham, AL

Full-time

Onsite

Director/Executive

10+ years exp

Jack’s Family Restaurants is seeking a forward-thinking and operationally grounded Director of Information Technology to lead infrastructure, security, and restaurant technology operations across their growing QSR footprint. This role involves overseeing network infrastructure, IT security, and compliance while ensuring all technology systems operate reliably and securely.

Restaurants

H1B Sponsor Likely

Responsibilities

Partner directly with the CTO to execute the company’s strategic IT roadmap, ensuring scalability, security, and uptime across all restaurant and corporate systems

Lead and mentor IT infrastructure, networking, and support teams to deliver consistent service and proactive issue resolution

Translate business goals into technology initiatives that drive efficiency, reduce downtime, and support growth

Oversee IT vendor relationships, ensuring accountability, performance, and cost optimization

Oversee all aspects of network infrastructure, including firewall, switch, and access point configuration and management (WatchGuard, Netgear, etc.)

Ensure network redundancy, uptime, and performance across all restaurant locations and corporate sites

Guide the transition to modernized network standards (e.g., dual cage network designs, structured cabling, improved ISP management)

Develop and enforce network policies, documentation, and maintenance standards

Lead all aspects of IT security, including endpoint protection, data security, and firewall policy management

Maintain and enforce PCI compliance across all restaurants, POS systems, and corporate operations

Implement proactive monitoring, patch management, and vulnerability mitigation programs

Collaborate with Finance and Operations to ensure compliance documentation and audits are consistently completed

Partner with internal IT resources to see the successful deployment, maintenance, and support of Point of Sale (POS) and related restaurant systems (drive-thru, kiosks, kitchen display systems, etc.)

Partner with vendors to ensure system reliability and timely hardware exchanges

Work with Field Technicians and Project Techs to ensure timely rollout of technology initiatives in new and existing restaurants

Drive innovation in restaurant technology, balancing operational simplicity with modern capabilities

Lead and develop a high-performing IT infrastructure team, fostering accountability, communication, and continuous improvement

Build strong cross-functional partnerships with Operations, Construction, and Finance leaders

Communicate complex technical issues in business terms that drive alignment and understanding

Qualification

IT leadership experienceNetwork infrastructure managementIT security protocolsPCI compliancePOS systems experienceVendor negotiation skillsProject management skillsClear communicatorHands-on leaderHighly organizedCustomer service mindset

Required

Bachelor's degree in Information Technology, Computer Science, or related field

10+ years of progressive IT leadership experience, including at least 5 years in multi-unit restaurant or retail environments

Proven experience managing network infrastructure, firewalls, and switch configurations in a distributed enterprise

Strong understanding of PCI compliance, IT security protocols, and data protection standards

Hands-on experience with POS systems and integration across front- and back-of-house systems

Demonstrated success leading and developing geographically distributed technical teams

Network and security expertise (WatchGuard, Netgear, Fortinet, or similar)

Familiarity with VPNs, VLANs, and network segmentation principles

Understanding of endpoint management, backup systems, and cloud infrastructure

Strong project management and vendor negotiation skills

Clear communicator who can balance operational urgency with strategic direction

Hands-on leader who can both guide and roll up their sleeves when necessary

Highly organized, detail-oriented, and capable of managing multiple concurrent priorities

Customer service mindset, especially toward Operations and restaurant support

Preferred

Master's degree in Information Technology, Computer Science, or related field

Experience with POS systems (PAR Brink, SICOM or comparable)

Experience with Ubiquity AP systems

Company

Jack's Family Restaurants, LP

In 1960, Jack’s fired up its very first grill in Homewood, Alabama.

Founded in 1960

Homewood, Alabama, USA

5001-10000 employees

http://www.eatatjacks.com/

H1B Sponsorship

Jack's Family Restaurants, LP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)